The policy purchasing process was OK, however I did NOT give them my consent to use my email address for marketing purposes, yet they've spammed me 3 times in the week since I've made the purchase. I...
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Zoe Darrah
PolicyBee
2 years ago
Hi Michal, we're sorry that you were unhappy with the number of emails you received after buying your policy with us. These first few emails that you received contain your policy documents, instructions on how to access your online account, and details about any extra benefits you have access to.
We completely understand that this might feel excessive, though. I've passed your feedback on to our email team, who will review these emails to see if the process can be improved.
Rest assured that you aren't signed up to our optional mailing list. All these emails are a standard part of the info we provide to every one of our customers.
If you have any other concerns, please feel free to let us know.
Kind regards, Kerri-Ann Hockley, Director of Customer Service
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on.