We’re sorry that your walk-in cooler/freezer was manufactured incorrectly. Our goal is to provide five-star service to every customer, but it's clear we missed the mark with your unit. Thank you for the feedback; we will use it to improve our internal processes. If you'd like to discuss anything further, please contact our Director of Sales, Clint Foor, at clint.foor@polarking.com or call (877) 428-2581.