The management of the task was not very effective, and we had to chase progress.
Plumbs
Plumbs
12 years ago
Thank you for your feedback. I was sorry to read that your order was delayed in its completion. The reason for this delay is the local craftsman in your area did not have the capacity to complete the job within an acceptable timeframe and had to be passed to another team. We normally closely monitor the activity of our craftsman to ensure that we have adequate cover. However, in the case of your order this was not done correctly, which led to an unacceptable delay. Please be assured that we are actively looking to recruit craftsman in your area to help ensure that this circumstance does not reoccur in the future. We are very sorry for any inconvenience caused.
I thought that my sofa was going far away and that communication might be a problem, but not at all. I was told exactly what to expect and when, and that was what happened.
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Trusted Customer
12 years ago
Date of purchase: 04/23/2013
Very professional
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Trusted Customer
12 years ago
Date of purchase: 03/09/2013
Great and friendly all the way.
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Trusted Customer
12 years ago
Date of purchase: 04/13/2013
Good communication and very friendly and helpful staff.
There is scope for error when ordering. I ordered a pelmet described as "straight" in conversation when settling on a bound edge and this was translated into "straight frilled" on the order form. ...
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.