Plan Insurance Brokers Reviews

Good Morning, Thank you for completing the feedback request and thank you for renewing your policy with us last week. On receipt of any feedback both positive and negative we will investigate who was involved, look at your policy notes and listen to calls between yourself and our staff. Following this investigation and speaking to your renewal advisor we cannot see any issues you have raised with us either recently or during the policy term. We have therefore tried to contact you this morning to obtain some more information and detail so that we can assure you over any concerns you may have and if necessary deal with any issues. The comments made cannot be linked to anything on the system and as you have renewed we cannot currently understand the reasons behind them. If you could please call us or email me under separate cover we would be grateful to be given the opportunity to put your mind at rest and be made aware of the issue. Kind Regards Daniel Bryant Renewals Manager

Good Afternoon, Thank you for your feedback and for renewing your policy with us again this year. Having reviewed your file and checked both our phone system, event log and email accounts I can see there were various communications made between yourself and us. The invitation was initially sent out in the post on the 15th of January, this being 2 weeks before renewal we then began to call to ensure receipt and check for any amendments. Following a couple of calls and a reminder letter we managed to speak with you on the 27th. On the 27th and 28th you spoke to 2 renewal advisors who both sent the notice to the agreed email address, it may be that the emails are in your junk email folder as we are a limited company so email providers often mark them as junk. I am therefore satisfied that we have responded as confirmed and followed the usual procedures, unfortunately I can only confirm what was done our end and can assure you that these actions did happen. If you require anything further please let me know. Kind Regards Daniel Bryant Renewals Manager