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Plan Insurance Brokers Reviews

https://www.planinsurance.co.uk

EXCEPTIONAL

Service

4.8

167

187

ratings over the past year

Displaying all 6,829 reviews

Trusted Customer

12 years ago

Good customer service and I find the staff very helpful

Trusted Customer

12 years ago

Took 48hrs to get a call back, but once I did was very happy with…

Took 48hrs to get a call back, but once I did was very happy with the service

Trusted Customer

12 years ago

Joe was a very nice person to deal with, got my insurance to place into…

Joe was a very nice person to deal with, got my insurance to place into my cab over the internet within 2 days, very happy with the service.

Trusted Customer

12 years ago

Very pleasant lady, and I got exactly what I needed.

Trusted Customer

12 years ago

Very efficient

Trusted Customer

12 years ago

renewal by phone was easy and trouble free. they even rang me back to save…

renewal by phone was easy and trouble free. they even rang me back to save me waiting on hold

Trusted Customer

12 years ago

Although my policy was cheap, it took 3 weeks (and 3 phone call requests) to…

Although my policy was cheap, it took 3 weeks (and 3 phone call requests) to send out via post. Also took 10 days (and 3 phone calls requests) to confirm via email that a policy exclusion didn't...

Plan Insurance Brokers

12 years ago

Thank you for taking time to speak with me yesterday regarding your issues with your liability policy. The documents were sent out a few days after inception and your first call regarding the heat endorsement was taken two days later. The documentation was correct as heat cover was confirmed in the statement of fact. The endorsement on the schedule excludes heat use away from any premises owned, rented or leased by the policyholder. We do however accept the response time to reassure your concerns and explain this to you was not acceptable for you and was against our service expectations. This was due to a mis-communication between the administration team and the sales agent you dealt with, in light of this we have sent out a goodwill payment of £25. Please accept our apologies for this response time, any further queries please contact me directly to discuss. Kind Regards Daniel Severin Sales Manager

Trusted Customer

12 years ago