We are sorry to hear this. We can confirm that your booking was sent to this campsite via tracked email and deposit paid successfully. Your booking was also visible in this park's manager portal (which is accessible 24/7) from this time.
A reminder email was also sent the day before your arrival and the day of your arrival to the site's registered email address, to remind the site of when you were due to get to them. We will contact the site manager to investigate why you were informed that they had no notification of your booking and ask the team to get in touch with you asap. We are sorry for any inconvenience this caused.
