How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Pitchup.com Reviews | Customer Service Reviews for https://www.feefo.com/reviews/pitchup-com | Feefo

Displaying all 143,449 reviews

Trusted Customer

11 years ago

Date of purchase: 06/22/2014

Absolutely loved my stay over the weekend and will definitely be returning.

See full customer review

Trusted Customer

11 years ago

Date of purchase: 06/24/2014

simples!

See full customer review

Trusted Customer

11 years ago

Date of purchase: 06/25/2014

This is the first time I have used this site and was very impressed. It…

This is the first time I have used this site and was very impressed. It was easy and very informative. Very good site and have already recommended this site to my friends and family

See full customer review

Trusted Customer

11 years ago

Date of purchase: 06/26/2014

Excellent site, well laid out and I found exactly what I was looking for in…

Excellent site, well laid out and I found exactly what I was looking for in a few minutes. Will definitely use again.

See full customer review

Trusted Customer

11 years ago

Date of purchase: 06/26/2014

Easy to use don't no why I can't book direct?

Pitchup.com

11 years ago

Thank you for your feedback. Pitchup.com is a free alternative booking system provider through which parks and sites across the UK and Europe can reach more customers. Pitchup.com

See full customer review

Trusted Customer

11 years ago

Date of purchase: 06/25/2014

Pitch availability not up to date booked four nights only three nights available without changing…

Pitch availability not up to date booked four nights only three nights available without changing pitch

Pitchup.com

11 years ago

Thank you for your review, we are sorry to hear about this. Campsite and park owners add their own pitch and accommodation availability to Pitchup.com. We have spoken with the park and they are willing to cancel your booking if you are not happy to move during your four night stay. Please contact the park directly if you would like to cancel your stay with them and they will organise your refund. Pitchup.com

Trusted Customer

11 years ago

Contacted by site owners all issues sorted without any problems Ihave used this campsite before and have experience of their excellent customer service and I am sure this was a one off genuine mistake

See full customer review

Trusted Customer

11 years ago

Date of purchase: 06/25/2014

No problems with the site at all, quick and easy booking with all the info…

No problems with the site at all, quick and easy booking with all the info I needed!

See full customer review

Trusted Customer

11 years ago

Date of purchase: 06/25/2014

Really easy to use, no problems during the booking transaction. The information about campsites is…

Really easy to use, no problems during the booking transaction. The information about campsites is good.

See full customer review

Trusted Customer

11 years ago

Date of purchase: 06/26/2014

Really good easy site to use,will use it again.

See full customer review

Trusted Customer

11 years ago

Date of purchase: 06/15/2014

It's a really good site. Quite handy. The only thing that would be better is if…

It's a really good site. Quite handy. The only thing that would be better is if we could make a direct payment for the website and the campsite simultaneously

Pitchup.com

11 years ago

Thanks for your feedback. We are working to improve our payment system and we do currently offer an automated payment option but this is not yet in place for all campsites and parks. We hope you enjoy your stay. Pitchup.com

See full customer review

Not received a review invite?

About Pitchup.com

Book more than 5,300 campsites, glampsites and holiday parks on Pitchup.com. We feature a wealth of outdoor holidays from caravans and lodges to tent pitches and wigwams in 67 countries in Europe, the Americas, Australia and Africa. Based in London, Pitchup.com was founded in 2009 and is regularly featured in the national press. Awards include FT 1000, 1,000 fastest-growing companies in Europe 2018, Deloitte UK Technology Fast 50 2016, 'Places to Stay - Budget' category at the Independent Travel Awards 2015, Best Travel Mobile Strategy / Campaign at the MOMAs 2014, Best UK Travel Site at the British Travel Press Awards 2011 and the Red Bull 'Future 50'.

Read all

Zeeta House, 200 Upper Richmond Road, London, Greater London, SW15 2SH, United Kingdom