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Phase Eight Online Reviews

http://www.phase-eight.com
Rated
Excellent
Service
4.6
/5
Product
4.2
/5

5

4

3

2

1

9,371

1,932

588

211

397

12,499

ratings over the past year

207,685 out of 207,683 reviews
Trusted Customer
12 years ago
Date of purchase: 08/16/2012
each time i have placed an order with phase eight it has arrived quickly and…
each time i have placed an order with phase eight it has arrived quickly and packaged very well! excellent service!
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Trusted Customer
12 years ago
Date of purchase: 08/23/2012
Small issue was that the product took quite a whilte to be delivered
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Trusted Customer
12 years ago
Date of purchase: 08/13/2012
Excellent service.. Well wrapped. Speedy delivery
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Trusted Customer
12 years ago
Date of purchase: 08/20/2012
I was imporessed with the service from the manager at Whiteladies road Clifton bristol as she…
I was imporessed with the service from the manager at Whiteladies road Clifton bristol as she helped me to source a dress via the web site and was very helpfull.
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Trusted Customer
12 years ago
Date of purchase: 08/20/2012
Service in store was appalling - really rude - obviously thought I didn't have themoney…
Service in store was appalling - really rude - obviously thought I didn't have themoney to purchase - they were wrong - enede up ordering on line instead and it cost me postage - has I been able to...

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Phase Eight Online
Phase Eight Online
12 years ago
On behalf of Phase Eight please accept my sincere apologies for the poor treatment you received in one of our stores. All our customers should be treated with the up most respect at all times in our store and acknowledged when both entering and leaving the premises. Please be assured that Phase Eight doesn't condone the treatment you received and will be investigating this matter further for you. Kind regards
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Trusted Customer
12 years ago
Date of purchase: 08/23/2012
Fantastic service, polite, helpful staff, such a breath of fresh air. Searched for the dress…
Fantastic service, polite, helpful staff, such a breath of fresh air. Searched for the dress for me and sent it next day. The best customer service I've experienced in a long time!
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Trusted Customer
12 years ago
Date of purchase: 08/13/2012
I'm always impressed with the service, packaging and products.
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Trusted Customer
12 years ago
Date of purchase: 08/22/2012
Poor for the online service; I don't like the fact I can't collect items at…
Poor for the online service; I don't like the fact I can't collect items at the stores or receive a refund at the stores for unwanted items, only an exchange. The two items I ordered came in a huge...

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Phase Eight Online
Phase Eight Online
12 years ago
At Phase Eight we are very sorry to hear of the negative experience you have had with us so far. Unfortunately our policy states that sale items bought online cannot be refunded in stores however they can offer an exchange or a gift card. However we do offer a free returns service to send items back to us so we can refund you. Thank you for your feedback and this issue will be passed to the relevant department to look into further. Kind regards
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Trusted Customer
12 years ago
Date of purchase: 08/23/2012
Very good service, sizes are not always standard though!
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Trusted Customer
12 years ago
Date of purchase: 08/22/2012
I could not fault the service at all, all orders delivered very promtly.
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About Phase Eight Online
Established in London, in 1979, with a single boutique store, Phase Eight today is an incredible success story, with over 500 points of sale globally. Since launching internationally in 2012, the brand has rapidly expanded to include 200 stores and concessions across 22 countries in Europe, Asia, the Middle East and the Americas. When it launched, Phase Eight’s philosophy was to create an original, design-led brand offering a premium shopping experience for women who are looking for modern, stylish and considered day, work and occasion wardrobes. These are core values that are still passionately upheld today, and have played a key role in driving the worldwide success of Phase Eight.
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customer service 020 8877 4001
Phase Eight (Fashion & Designs) Limited, Head Office, 55 Kimber Road, London, telephone (020) 8877 4011, Greater London, SW18 4NX, United Kingdom
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About Phase Eight Online
Established in London, in 1979, with a single boutique store, Phase Eight today is an incredible success story, with over 500 points of sale globally. Since launching internationally in 2012, the brand has rapidly expanded to include 200 stores and concessions across 22 countries in Europe, Asia, the Middle East and the Americas. When it launched, Phase Eight’s philosophy was to create an original, design-led brand offering a premium shopping experience for women who are looking for modern, stylish and considered day, work and occasion wardrobes. These are core values that are still passionately upheld today, and have played a key role in driving the worldwide success of Phase Eight.