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PharmXtra Reviews | Customer Service Reviews for https://www.feefo.com/reviews/pharmxtra | Feefo

Displaying all 6,085 reviews

Trusted Customer

Feefo Verified

3 years ago

Not bad but too many excuses

The website is efficient and the overall process smooth, with decent communications. However delivery can be very slow, i am still waiting after around 8 days and the Royal Mail tracker doesn’t offer...

Oscar

PharmXtra

3 years ago

Hi there, I'm sorry to hear about this. Unfortunately, we are experiencing delays at the moment with our orders and we are deeply sorry about this. Please get in contact with our customer support team for further help. Kind Regards

Trusted Customer

Feefo Verified

3 years ago

Providing a much needed service 👌

Have bought many times in the past , although they have had problems I have never been ripped off and always had my order . If there was a problem I have had a refund . They are providing a service...

Oscar

PharmXtra

3 years ago

Hi there. Thank you for this positive review. Kind Regards

Andrew

Feefo Verified

Chesterfield

3 years ago

What Andrew said about PharmXtra:

Great service

Breadth of available treatments, ease of ordering, professional protocol, prompt delivery

Oscar

PharmXtra

3 years ago

Hi Andrew, Thank you for this 5 - star review. Kind Regards

Geoff

Feefo Verified

Leeds

3 years ago

What Geoff said about PharmXtra:

Quick and efficient service

Quick and efficient service.

Oscar

PharmXtra

3 years ago

Hi Geoff, Thank you for this positive 5-star review. Kind Regards

Trusted Customer

Feefo Verified

3 years ago

Reliable, confidential and delivered to my door. Trusted provider.

Oscar

PharmXtra

3 years ago

Hi there, Thank you for this 5-star review. Kind Regards

Jane

Feefo Verified

3 years ago

What Jane said about PharmXtra:

Great

Easy process simple consultation quick approvement. From placing the order to delivery it took 6 days. Although eu meds don’t respond to you via email straight away you do get a answer eventually....

Oscar

PharmXtra

3 years ago

HI Jane, Thank you for this extremely informative review. We really do appreciate it. Kind Regards

Lucinda

Feefo Verified

3 years ago

What Lucinda said about PharmXtra:

Very disappointing

Unfortunately my order still hasn't arrived after 4 weeks. Customer service has been very poor, just telling me it's on it's way. I have been a loyal customer for many years so very dissapointed. EU...

Oscar

PharmXtra

3 years ago

Hi Lucinda, I've just chased this up with our customer support team and I believe they will be emailing you very shortly, so please check your emails for their response. Sorry for the inconvenience. Kind Regards EUMeds

Lucinda

3 years ago

Order still not arrived, tracking number still not showing as dispatched, no contact from Customer Services team as promised in the previous response.

Oscar

PharmXtra

3 years ago

Hi Lucinda, I've just been informed and shown by my customer support team that they have been in contact with you on multiple occasions and have informed you that if you are not willing to wait for your order, you are able to get a full refund. Sorry for the inconvenience. Kind Regards EUMeds

Trusted Customer

Feefo Verified

3 years ago

Be aware

Poor customer service. I ordered medication 7 days ago and had an email to say that they have been dispatched but still not arrived. Tried calling the m telephone number but it doesn’t work and can...

Oscar

PharmXtra

3 years ago

Hi there, First of all I apologise for the delay of your order. However, I've just been in contact with the customer support team and they informed me that you emailed us yesterday and since then you have been in contact with our team with back and forth emails, in which they replied stating that your tracking number will be updated in the next 24 hours. Sorry for the inconvenience. Kind Regards EUMeds

Trusted Customer

Feefo Verified

3 years ago

Excellent

Excellent service; highly recommended.

Oscar

PharmXtra

3 years ago

Hi, Thank you for this positive review. Thank you for recommending us, we will keep trying our best to continue satisfying our customers. Kind Regards EUMeds

Gilly

Feefo Verified

3 years ago