How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

PharmXtra Reviews | Customer Service Reviews for https://www.feefo.com/reviews/pharmxtra | Feefo

Displaying all 6,102 reviews

Trusted Customer

Feefo Verified

3 years ago

Superb company

Excellent service ive used you for a while now service is always prompt & proffesional,would definitely reccomend y you to friends & family thanks for a proffesional & discreet service..

Oscar

PharmXtra

3 years ago

Hi there, Thank you for this informative 5-star review. Kind Regards

michael

Feefo Verified

3 years ago

What michael said about PharmXtra:

Excellent servce

Oscar

PharmXtra

3 years ago

Hi there, Thank you for this review. Kind Regards

Trusted Customer

Feefo Verified

3 years ago

Shocking

I made a order on Tuesday 13 th 2022 and it says posted with in 48 hrs it’s now Monday 19th and still waiting

Oscar

PharmXtra

3 years ago

Hi there, Sorry for the delays. Your order is out for deliver today. Kind Regards

Trusted Customer

Feefo Verified

3 years ago

Medication not received yet

Medication was prescribed and apparently still on its way Royal Mail has not received it from EU Meds yet. Needed those meds and haven't had this problem before with,EU Meds.

Oscar

PharmXtra

3 years ago

Hi, We have experienced some issues with the tracking numbers. However, this issue has now been resolved, and your tracking numbers will be updated soon. Please allow more time for Royal Mail to activate your tracking number. Sorry for the inconvenience and thank you for your patience. Kind Regards EU Meds

Trusted Customer

3 years ago

Absolute joke! 3 to 5 days delivery? Blaming Royal Mail. Something clearly wrong with EU Meds now, generic email responses about people's medication just isn't good enough. My meds were showing online as being shipped from Gibraltor on 9th September...I thought great finally on their way...then they arrived BACK in Gibraltor on 13th September after being "processed" at Heathrow!! So flew from Gibraltor to UK where I live and were received back there??!! I had even had text to say be delivered 9.30 to 10.30 on 14th..of course didn't arrive. Now tracking number saying item yet to be received by Royal Mail. Refund me asap.

Trusted Customer

3 years ago

Nearly 3 weeks not arrived or been sent for posting yet..I'm guessing as bo one replying when I ask for refund through every way I can then that's £79.99 wasted?

Trusted Customer

Feefo Verified

3 years ago

Medication not delivered struggling to speak to customer service

Having ordered previously always got my orders. This time tracking number was wrong and could not get in touch with customer service at all via all contact details.

Trusted Customer

Feefo Verified

3 years ago

Order Never Arrived

Order never arrived. Royal Mail website / tracking info shows that item was never dispatched - even 9 days after EU Meds claimed the item was sent. Waste of £54.99.

Marlene

Feefo Verified

3 years ago

What Marlene said about PharmXtra:

Ordered on the 9th September still haven’t received it

Ordered on the 9th September still haven’t received it, I emailed but still haven’t had reply that’s why it’s only 3 stars

Oscar

PharmXtra

3 years ago

Hi there, We are so sorry for the delays. Please be assured your parcel has left our pharmacy and is currently on its way to Royal Mail. Once Royal Mail has scanned your parcel they will confirm your delivery date and time. Unfortunately until your tracking has updated with Royal Mail, we do not have any further updates at this time.

Trusted Customer

Feefo Verified

3 years ago

Not bad

Overall pretty good! Although Royal Mail tracking said “sender despatching item” for 4 days, I thought that I’d been caught out but after contact my order was sent that day, I understand that theses...

Oscar

PharmXtra

3 years ago

Hi there, Thank you for this 5-star review. Kind Regards

Abigail

Feefo Verified

3 years ago

What Abigail said about PharmXtra:

No product.

It hasn't arrived and the tracking number for royal mail doesn't work. I would like either the product I bought or a refund.

Oscar

PharmXtra

3 years ago

Trusted Customer

Feefo Verified

3 years ago

Excellent service

Very happy for prompt response and delivery ! Happy some of the out of stock meds are back

Oscar

PharmXtra

3 years ago

Hi there, Thank you for this 5-star review. Kind Regards

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo