Pharmacy2U Online Doctor Reviews

Good Morning, Thank you for your review. I am pleased that you are happy with the service overall. Please accept my apologies you found the website a little confusing however, your feedback has been noted. If you do require any assistance at any stage of the order process you are welcome to contact us directly, an advisor will be more than happy to assist. Should you wish to discuss this further or if you require any further assistance, please do not hesitate to contact us. Kind regards.

Good Afternoon, Thank you for your review . Any parcel which is sent on a 24-hour delivery for the Online Doctor service only are sent for signature required upon delivery, we are sorry if this was not clear. Furthermore, I have spoken with Royal Mail and they have confirmed the GPS shows the last scan made to the parcel as showing delivered to the address or near to your property, I would ask you to check with your neighbours to locate the parcel. We apologise for any inconvenience caused to you. If you require any further assistance, please do not hesitate to contact me. Kind Regards, Ash

Good Afternoon, Thank you for your review. I am very sorry to hear your consultation was not reviewed within 24 hours as advised, I can see that your consultation was reviewed within 29 hours however. Your order was later dispatched within 2 working days and then delivered. As a gesture of good will, I have made arrangements for the delivery charge you have paid to be refunded. Please accept my apologies for any inconvenience caused. Kind regards, Joshua.

Good Afternoon, Thank you for your review. Please accept my apologies you were asked the same question twice during the consultation process, we will pass this feedback onto the Online Doctor. Looking at your order, I can see that you opted for a branded variant of the medication, we do have generic variants that are available for a slightly reduced cost. I am very sorry to hear you wont be using our service again. Should you require any further assistance please advise. Kind regards, Joshua.

Good Morning,Thank you for your review. I am pleased you have taken the time to rate our services. If you have any feedback to provide as to how we could help increase your score to 5 stars, please contact us using the below link. https://www.pharmacy2u.co.uk/help-and-support/ Any constructive feedback would be appreciated as we are always looking to improve our patient experience. Kind regards, Joshua.