Pharmacy2U Online Doctor Reviews

Good Morning, Thank you for your review and apologies for the delayed response. I am sorry to hear that you were delivered the wrong strength of medication, it's important that you select the correct item and double check your order before it is submitted. If you find you make a mistake with an order again, I would ask that you call our customer care team as soon as possible to ensure we can assist before the order is dispatched. Please accept my apologies for any inconvenience caused. Kind regards.

Good Afternoon, Thank you for your review and apologies for the delayed response. I can see that you flagged your case with our complaints team back in March and we provided assistance in resolving your issues. I am very sorry for the inconvenience you have been caused, I can see that your previous orders were handled in a much more efficiently so please accept my apologies for the problems you encountered with this recent order. If you would like any further assistance, please do not hesitate to contact us. Kind regards.

Good Morning, Thank you for your review. I am very sorry to hear your delivery was not complete as expected, although I can see you have since signed for your delivery today. We did dispatch your order within 1 working day of the prescription being with us, however, it appears your parcel was delayed with Royal Mail. Please bear in mind there is increased strain on both Pharmacy2U and Royal Mail due to the current global health pandemic. I am very sorry for the delay, but I am pleased you have since received your item. Should you require any further assistance, please do not hesitate to contact us. Kind regards.

Good Morning, Thank you for your review. I am very sorry to hear your delivery has not been complete as expected. I can see from the tracking reference; Royal Mail confirmed the delivery was complete within the last few days. You did ask for a signature delivery, but Royal Mail have confirmed a new delivery process for signature items which you can see on the below link. https://www.royalmail.com/d8/coronavirus-protection I would expect your parcel should be in your possession or left somewhere around your property from the information on your tracking reference. Please may I ask that you double check around your property for the parcel, if you are still unable to locate your delivery please contact our complaints team using the below email address. enquiries@pharmacy2u.co.uk Please bear in mind there is increased strain on both Pharmacy2U and Royal Mail due to the current global health pandemic, so please accept my apologies for the delay. Kind regards.