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Petcover Australia Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 2,252 reviews

Alison

Feefo Verified

Melbourne

9 years ago

What Alison said about Petcover Australia:

Good, but could have been better

the consultant was easily able to convert a quote, but they didn't really outline how the cover works, I had to read the PDS. I would have liked a little bit more information so I fully understood as...

Petplan Australia

Petcover Australia

9 years ago

Hi Alison

Thank you for your feedback, I will pass this onto the Customer Service Department!

If you would like us to give you a call to clarify or explain any of your cover options, please let us know and ill arrange it.

Kind Regards

The Petplan Team

Date of purchase: 05/05/2016

Aileen

Feefo Verified

Sydney, Australia

9 years ago

What Aileen said about Petcover Australia:

Staff were very friendly and efficient on the phone but expected a more personal service for a returning customer.

I had one cat (Buddy) on my policy and I rang to add a second cat (Dax) that I got recently. It was very quick and easy to add a second animal. Because I used PetPlan as my pet insurance again I was...

Petplan Australia

Petcover Australia

9 years ago

Hi Aileen

Thank you for your feedback. In regards to your email we have looked into this for you and it seems it was a computer glitch that sent you the incorrect email, but we have amended that for you.

Kind Regards

The Petplan Team

Date of purchase: 05/05/2016

Sharon

Feefo Verified

9 years ago

What Sharon said about Petcover Australia:

There should be more that we can claim for. It is quite expensive

Petplan Australia

Petcover Australia

9 years ago

Hi Sharon

I will pass on this feedback onto the Claims Department :)
Please feel free to email claims@petplan.com.au for any future enquiries regarding our claims process.

Kind Regards

The Petplan Team

Date of purchase: 05/03/2016

Trusted Customer

Feefo Verified

9 years ago

Very good customer service. Extremely helpful in following up enquiry

Petplan Australia

Petcover Australia

9 years ago

Hi Kym

Thank you very much for your awesome feedback!

Kind Regards

The Petplan Team

Date of purchase: 04/28/2016

Peta

Feefo Verified

Langwarrin

9 years ago

What Peta said about Petcover Australia:

Insurance for inquisitive, naughty, gorgeous, beautiful little LabradorArchie

The service we received was great. All our questions were answered to the type of insurance we perhaps needed. With a young Labrador and what they are like, it is peace of mind that we are covered...

Petplan Australia

Petcover Australia

9 years ago

Hi Peta & Richard

Thank you very much for your kind feedback!
We wish you and Archie all the best.

Kind Regards

The Petplan Team

Date of purchase: 04/29/2016

Alison

Feefo Verified

Geelong

9 years ago

What Alison said about Petcover Australia:

Friendly Staff

I found the experience to be hassle free. The customer service representative was very polite and helpful.

Date of purchase: 04/25/2016

Kristy

Feefo Verified

Perth

10 years ago

What Kristy said about Petcover Australia:

Really prompt. I do suggest that there should be an ability to lodge online.

Date of purchase: 04/30/2016

Sally-Anne

Feefo Verified

10 years ago

What Sally-Anne said about Petcover Australia:

Great service and good explanation of various plans available.

Great service. The only aspect that could have been improved was that I was told I had to follow up all vets used, to get the dog's medical history, but on phoning the vet, was told that Pet Plan...

Date of purchase: 04/30/2016

Robyn

Feefo Verified

Mansfield

10 years ago

What Robyn said about Petcover Australia:

Affordable and tailored to my needs. Recommended.

Easy online application with an affordable insurance product tailored to my needs giving me peace of mind for my precious young horse as he grows. With more young stock on the way, I would definitely...

Date of purchase: 04/30/2016

Quett

Feefo Verified

Perth

10 years ago

What Quett said about Petcover Australia:

Excellent, highly recommended.

Having gotten a 3rd dog, we made the decision to downgrade the insurance on our other 2 dogs & our 2 cats, in order to be able to afford the additional policy. The staff member I spoke with was very...

Date of purchase: 04/29/2016