How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

British Pet Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/petcover-uk | Feefo

Displaying all 859 reviews

Deborah Reynolds

14 days ago

Date of purchase: 07/23/2025

What Deborah Reynolds said about British Pet Insurance:

Excellent service

Debbie

British Pet Insurance

13 days ago

Thanks for the great feedback on our service levels, we aim to please.

See full customer review

Trusted Customer

14 days ago

Date of purchase: 07/29/2025

Positive and efficient service

Very good. Telephone calls made are answered, questions are answered. Payments are prompt. Very efficient and friendly.

Debbie

British Pet Insurance

13 days ago

Many thanks for taking the time to leave feedback, it’s much appreciated, and our customer service team will be happy to hear this.

See full customer review

Trusted Customer

17 days ago

Date of purchase: 07/22/2025

Great service

Excellent quick payment on my claim, no problems at all. Highly recommend.

James

British Pet Insurance

14 days ago

Thanks for the great feedback on your claims experience, we really appreciate it!

See full customer review

Laura Gibbs

17 days ago

Date of purchase: 07/30/2025

What Laura Gibbs said about British Pet Insurance:

Would recommend

Great service. Helpful staff. Easy to deal with. Hassle free. Took pressure off at a stressful time. Would definitely recommend.

James

British Pet Insurance

14 days ago

Thanks for leaving us such positive feedback and we're really, really pleased to hear you found the service so helpful.

See full customer review

Joan Holman

Aberdeen

18 days ago

Date of purchase: 08/05/2025

What Joan Holman said about British Pet Insurance:

First Class Customer Service

I have had cause to claim for my beautiful Ragdoll - cancer operation on her spleen. The whole process from claim to being paid out has been very straightforward. They keep you informed throughout...

Read all

Emily

British Pet Insurance

18 days ago

Many thanks for taking the time to leave feedback, it’s much appreciated, and our customer service team will be happy to hear this.

See full customer review

Trusted Customer

18 days ago

Date of purchase: 07/30/2025

Simply The Best

Fantastic Company highly recommended.

Emily

British Pet Insurance

18 days ago

Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service.

See full customer review

Trusted Customer

18 days ago

Date of purchase: 07/31/2025

Very helpful and efficient in responding to our claim for our injured cat.

Emily

British Pet Insurance

18 days ago

Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with your experience with us :)

See full customer review

Adele Astley

Staffordshire

19 days ago

Date of purchase: 08/01/2025

What Adele Astley said about British Pet Insurance:

Would recommend

Always pay claims promptly

Emily

British Pet Insurance

18 days ago

We aim to make our claiming process as efficient as possible whilst remaining competitive. We are pleased to hear it's working. Many thanks.

See full customer review

Trusted Customer

20 days ago

Date of purchase: 08/04/2025

Exotic pet

This is my second pet i have insured, in my experience no problems at all on the claims I made for my 1st pet ,I have exotic pet not many pet insurers except them

Emily

British Pet Insurance

20 days ago

Thanks for the great feedback on our cover, we spent a lot of time developing a policy to suit both the owner and pet!

See full customer review

Dean Hunt

Creswell

24 days ago

Date of purchase: 07/31/2025

What Dean Hunt said about British Pet Insurance:

Excellent policies

Very easy site to follow, great options at great prices as well

Petrina

British Pet Insurance

22 days ago

Thanks for the great feedback on our website, we spent a lot of time developing it to make a smooth experience.

Dean Hunt

21 days ago

See full customer review

Not received a review invite?

About British Pet Insurance

Insurance that’s right for you and your pet. ✓ For your dog, cat, horse, exotics, and pet business. ✓ Choice, flexibility, and a range of optional extras. ✓ Quick and simple claims process. ✓ No additional charges for paying monthly. ✓ Feefo Gold Trusted Service from our friendly UK team.

Read all

Petcover EU Limited, Haywards Heath, West Sussex, RH16 1TX, United Kingdom