Hi Glenda,
Thank you for your feedback. I'm sorry to hear that on this occasion you were dissatisfied with the quality of the plant received, and would like to thank you for bringing this issue to our attention.
We offer a 100% satisfaction guarantee to ensure all of our customers are satisfied with the quality of the flowers and gifts they order. If you ever have concerns about the quality of the flowers and gifts received, may I ask that you please contact quality@petalsnetwork.com along with a photo of the item so that we can investigate this for you.
Despite letting you down on this occasion we would very much like the opportunity to exceed your expectations next time around. You will shortly receive a voucher code for a 30% off discount that you can use on your next order with us. This voucher is valid for 12 months and can be used for our entire range of flowers and gifts.
Your voucher code will be emailed to you shortly.
To place your order please use the following links and enter your voucher code in the promo code box on the payment page of the order:
To order in Australia : www.petals.com.au
To order in New Zealand: www.petals.co.nz
To order in the United Kingdom: www.petalsnetwork.co.uk
Best regards,
Amy
Petals Network.