Claim within the free introductionary offer was met and received the claim funds within 7 days. Excellent service and we have continued with PetPlan on this bsis.
The breeder I purchased the two kittens from started the insurance the day after I purchased the cats and they came with the problem but she had not told me they had a problem with their...
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Peter
Petplan
1 year ago
Hi,
I'm sorry to hear about the disappointment you've faced with us and your breeder. If you would like us to look into the claim and discuss it in detail, please email social@petplan.co.uk with your policy number and pet's name.
Thanks, Peter - The Customer Service Team
Pet Plan dealt with our claim efficiently. Nanci had been suffering with a UTI and is gradually getting back to normal. The premiums are not the lowest but peace of mind is worth the extra.
Had a 4 week free plan from the breeder and thankfully I did as the pup had diarrhoea and was quite unwell.
Pet plan sorted everything payment wise relatively quickly so I extended the policy. Maybe...
Ok in the end and thank you for the cheque. However I found the whole procedure quite harassing and upsetting. You asked for further information which I tried to send you via mobile phone. I admit...
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Peter
Petplan
1 year ago
Hi,
We're sorry you're unhappy with how your claim assessment was handled. We have logged your review as feedback in order to help us improve our services.
Thanks, Peter - The Customer Service Team
Disappointed that they would only pay me by cheque just because I was on a 4 week plan from the breeder. I don't have a local bank anymore as is becoming the case more and more.
Zen
Petplan
1 year ago
Hi,
Unfortunately we cannot pay the amount via a bank transfer on a 4 week free cover. However, we will take your comments as feedback.
Thanks, Zen - The Customer Service Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
