How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Pet Drugs Online Reviews

https://www.petdrugsonline.co.uk

EXCEPTIONAL

Service

4.8

Product

4.8

9,646

600

190

183

10,716

ratings over the past year

Displaying all 212,032 reviews

Trusted Customer

Feefo Verified

4 days ago

Terrible. What customer service?

Jess

Pet Drugs Online

14 hours ago

Good Afternoon, Thank you for your feedback, and thank you for taking my call today. I appreciate the feedback given and as discussed during our call I would like to take the opportunity to apologise again for the experience you had during this order. Please do respond to the email I have sent if you have any further issues with this delivery. Kind regards, Jess Pet Drugs Online , Customer Care Team

Date of purchase: 06/24/2026

Gillian Stone

Feefo Verified

GBR

4 days ago

What Gillian Stone said about Pet Drugs Online:

Great experience

Faultless customer service Easy to order and regular updates on progress

Date of purchase: 06/24/2026

Katie O'Gallagher

Feefo Verified

4 days ago

What Katie O'Gallagher said about Pet Drugs Online:

Faultless

Product reviews

Date of purchase: 06/24/2026

Trusted Customer

Feefo Verified

4 days ago

Superb service for my cat

Pet Drugs Online are such a help with providing the supplements my soon to be senior cat requires. They are so reliable with their service and keep me fully informed about my order and delivery by...

Product reviews

Date of purchase: 06/22/2026

Trusted Customer

Feefo Verified

4 days ago

Mostly excellent, a bit more help with prescriptions please!

It can be a bit slow to be told a prescription hasnt uploaded for some ( usually me getting it wrong ) reason. I think Ive ticked off the task and then several days later find I havent.

Date of purchase: 06/24/2026

Trusted Customer

Feefo Verified

4 days ago

Good service

Good service easy to order. Delivery not long . Very pleased

Product reviews

Date of purchase: 06/24/2026

Trusted Customer

Feefo Verified

4 days ago

I would like to be able to add items to my existing repeat order instad of having to initiate a new order, with a separate delivery. This is not environmentally friendly.

Product reviews

Date of purchase: 06/23/2026

Trusted Customer

Feefo Verified

4 days ago

Excellent. Very happy with the whole transaction.

Date of purchase: 06/16/2026

Vanessa Williams

Feefo Verified

4 days ago

What Vanessa Williams said about Pet Drugs Online:

Excellent Product and services

Wonderful customer service as this was my first time as a customer and I was a little apprehensive but the team were super efficient and so easy to deal with.

Product reviews

Date of purchase: 06/15/2026

Trusted Customer

Feefo Verified

4 days ago

Extremely happy customer

Customer service was outstanding! I didn't submit the photo correctly. So the lady I spoke to guided me & clarified that I had done it right. But, because of the delay, we were going on holiday a...

Date of purchase: 06/24/2026