How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Pet Drugs Online Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 212,833 reviews

Trusted Customer

Feefo Verified

3 days ago

Slow and longwinded process to order. The goods were packed in a totally inadequate manner. They were between the paper and bubble wrap inner sleeve. The paper of the envelope was badly torn. It is a...

Jess

Pet Drugs Online

1 day ago

Good afternoon, Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience was not a positive one on this occasion. I would like to apologise that your order was received in this condition. To allow us to investigate this further, could you please send us some photographs showing how your order arrived? Please send the images to reviews@petdrugsonline.co.uk, and I will be happy to look into this for you. Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 07/24/2026

Terry Bawden

Feefo Verified

GBR

3 days ago

What Terry Bawden said about Pet Drugs Online:

Exceptional Service

This company handles prescriptions very quickly. Typically on the day the prescription is sent in the checks are completed and the medication is prepared for posting. I then receive the medication...

Jess

Pet Drugs Online

2 days ago

Hi Thank you for your excellent feedback. We really appreciate hearing this - I've passed your comment on to the rest of our team. Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 07/23/2026

Timothy Bailey

Feefo Verified

3 days ago

What Timothy Bailey said about Pet Drugs Online:

Great service! Reliable and very fast

Jess

Pet Drugs Online

2 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service and delivery timeframes! Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 07/23/2026

Lisa Hurley

Feefo Verified

GBR

3 days ago

What Lisa Hurley said about Pet Drugs Online:

Apoquel a game changer

Very easy to deal with, uploac8ng pres riptions is easy and the process for approval very quick. Price wise very good discounts.

Jess

Pet Drugs Online

2 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 07/24/2026

Candida Hopkinson

Feefo Verified

GBR

3 days ago

What Candida Hopkinson said about Pet Drugs Online:

All good

Jess

Pet Drugs Online

2 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 07/24/2026

Trusted Customer

Feefo Verified

3 days ago

Really easy to navigate and order online, great communication regarding delivery etc. Would definitely recommend to anyone and will be a returning customer

Jess

Pet Drugs Online

2 days ago

Hi Thank you for your brilliant feedback. We really appreciate you recommending us. Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 07/24/2026

Trusted Customer

Feefo Verified

3 days ago

Fast and Super Quality.

Very fast and Super Quality.

Jess

Pet Drugs Online

2 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service and delivery timeframes! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 07/24/2026

Trusted Customer

Feefo Verified

3 days ago

Great product; shocking customer service.

Absolutely nothing wrong with the product……if you get it!!! An appalling experience with getting this & another product. The initial fault absolutely lay with the carrier, but the so-called customer...

Jess

Pet Drugs Online

1 day ago

Good afternoon, Thank you for taking the time to share your feedback with us. I have looked into your account and would like to sincerely apologise for the issues you experienced. I appreciate that you have previously spoken with one of our Team Leaders regarding the delivery concerns, and I’m sorry that this has been an ongoing source of frustration. If you would like to discuss this further, please contact us directly at reviews@petdrugsonline.co.uk. I would be happy to arrange a suitable time for a call to discuss your concerns in more detail. Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 07/24/2026

Trusted Customer

Feefo Verified

3 days ago

Fast and Efficient

Fast ans efficient

Jess

Pet Drugs Online

2 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service and delivery timeframes! Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 07/23/2026

Karen Vernon

Feefo Verified

3 days ago

What Karen Vernon said about Pet Drugs Online:

Jess

Pet Drugs Online

2 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 07/24/2026

Not received a review invite?

Royal Canin Veterinary Urinary S/O Wet Cat Food Morsels in Gravy 85g Pouches 48 x 85g Pouches

Calibra Veterinary Diets Diabetes & Obesity Dry Dog Food 2kg Bag

Hill's Prescription Diet J/D Canine (Original & Mini)

Hill's SCIENCE PLAN Specialty Small & Mini Breed Adult Sensitive Stomach & Skin Dry Dog Food with Chicken 6kg Bag

View all media (2494)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Pet Drugs Online Reviews

Panacur Small Animal 10% SuspensionMore reviews of this product (1,304)View product websiteThe cup provided to measure the liquid with was totally inadequate.

Panacur 22% Granules for Cats & DogsMore reviews of this product (1,129)View product website

Vetmedin Chewable Tablets 1.25mgMore reviews of this product (2,597)View product websiteMy dog has heart failure and was placed on this medication to assist her. This drug has worked extremely well and has improved her quality of life no end.

Royal Canin VCN Neutered Adult Medium DogMore reviews of this product (422)View product website

Royal Canin Veterinary Urinary S/O Ageing 7+ Dry Dog Food 8kg BagMore reviews of this product (177)View product website

Apoquel Chewable Tablets for Dogs 16mg Single Chewable TabletMore reviews of this product (927)View product website

Seresto Flea and Tick Control Collar for Dogs and Puppies 1 x Small Collar for Dogs up to 8kg (Collar Length 38cm)More reviews of this product (1,305)View product websiteAlways use these now rather than spot ons or tablets from the vets Very effective

Hill's Prescription Diet W/D FelineMore reviews of this product (38)View product websiteThe product is great my animals love it.

Apoquel Chewable Tablets for Dogs 16mg 100 Chewable TabletsMore reviews of this product (927)View product websiteFast and efficient

Propalin Syrup for DogsMore reviews of this product (1,409)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?