Pen Heaven Reviews

Hello, Thank you for your email and for sharing your feedback via Feefo. We appreciate your patience during this process. We have escalated your case and have been in regular contact with our shipping team to keep you updated. We’ve responded to each follow-up regarding the open investigation, but please understand that the returns process is handled by our shipping partners. As mentioned, once the return has been handed over to the local courier, the process is untracked and may take some time. We regret that the initial delay was caused by the delivery address and postcode information, which affected the delivery timescale and subsequently initiated the returns process. We sincerely apologize for any inconvenience this has caused. Our latest update confirms that if the item cannot be located and the shipping team declares it ‘Lost,’ we will be able to proceed with a refund. As soon as we have further updates, we will inform you immediately. Thank you for your understanding Pen Heaven Team.