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Packetts Reviews

Rated
Exceptional

Packetts are proud to be one of the UK's largest independent insurance brokers.

Service
4.8
/5

5

4

3

2

1

53

7

1

1

0

62

ratings over the past year

Displaying all 106 reviews
Trusted Customer
1 year ago
Date of purchase: 04/05/2024
Easy process of securing insurance for my new start-up business
Very responsive answering my initial queries.
Trusted Customer
1 year ago
Date of purchase: 04/05/2024
Very happy with the service, the staff are very professional and helpful.
JS
Jon Sharp
Leeds
1 year ago
Date of purchase: 04/01/2024
What Jon Sharp said about Packetts:
Excellent, personal service.
Packetts provide a personal service, based on a detailed understanding of our business and how we operate. They provide a consistent and personable team who work effectively with us at each renewal...

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Trusted Customer
1 year ago
Date of purchase: 01/22/2024
Swift professional service
Packett's insurance were very helpful in their response and provided the required policy document swiftly
AB
Alex Barbour
1 year ago
Date of purchase: 01/26/2024
What Alex Barbour said about Packetts:
Excellent service
Trusted Customer
1 year ago
Date of purchase: 01/24/2024
A quick and responsive service for professional liability.
KS
Karen Scott
Lymington
1 year ago
Date of purchase: 01/08/2024
What Karen Scott said about Packetts:
Excellent service. Friendly, helpful and informed!
The agents I dealt with were both excellent. Super helpful and informed on cover detail. They went beyond my expectations in taking the trouble to find out any information they were not able to...

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DF
Deirdre (Dee) Fawcett
1 year ago
Date of purchase: 01/01/2024
What Deirdre (Dee) Fawcett said about Packetts:
Very responsive to the initial enquiry and follow up. Approachable and helpful on the telephone.
CW
Corinne Waller
1 year ago
Date of purchase: 12/30/2023
What Corinne Waller said about Packetts:
A good company to deal with
Staff were very helpful and rang back when they said they would. They were able to answer all my questions and provided exactly what I needed
Trusted Customer
1 year ago
Date of purchase: 11/29/2023
Service was polite and efficient.
Lack of continuity. Different member of Packetts team dealing with our renewal every year. Our business category was wrong on the renewal policy and had to be changed by an endorsement. It would be...

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About Packetts
Packetts are proud to be one of the UK's largest independent insurance brokers. specialising in the commercial sector, not-for-profit sector, training organisations, and specialist private clients services. For over 100 years, we've provided our clients with a service above and beyond what is expected from cover to claim.
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Merchants Quay, Salts Wharf, Ashley Ln, Shipley, West Yorkshire, BD17 7DB, United Kingdom
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About Packetts
Packetts are proud to be one of the UK's largest independent insurance brokers. specialising in the commercial sector, not-for-profit sector, training organisations, and specialist private clients services. For over 100 years, we've provided our clients with a service above and beyond what is expected from cover to claim.