I emailed to ask a question and got a Quick response to my email with everything I needed to no and more , friendly staff and very welling to help in any way possible
Hi,
We’re very sorry to hear this. Unfortunately, your parcel was delayed in transit with the courier, which we understand was frustrating.
As soon as this was identified, we offered a priority replacement or a full refund, and a full refund was issued promptly as requested.
We sincerely apologise for the inconvenience caused and appreciate your patience while we worked to resolve this.
Kind regards,
Online Pound Store Team
Haven't even received my items after 14 days. Says completed on order. Evri still expecting item. Nothing
OPS TEAM
Online Pound Store
4 months ago
Hi,
Thanks for your feedback, and we're sorry to hear that you haven't received your order yet.
We have investigated this and can confirm that your order has been lost in transit. A member of our customer service team has reached out with an immediate resolution.
Kind regards,
OPS
I have been buying from Online Pound store for a couple of years now. Always prompt delivery, good quality products and value for money things I don't see anywhere else. Great for everyday cleaning...
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.