Hi Lynsey, Thank you for bringing this to our attention, and we're truly sorry for the disappointment caused. This isn’t the experience we want you to have, and we completely understand how frustrating it must have been to receive items in that condition, especially after paying for them in full.
Please rest assured that someone from our team has already reached out to help get this sorted for you as quickly as possible. We’re committed to making this right and truly appreciate your patience and understanding.
Sincere apologies again,
Nial - OPS Team