Terrible customer service and delivery driver very rude.
Customer Services
Online Carpets
26 days ago
Good morning,
Thank you for taking the time to leave your feedback. We’re sorry to hear that your delivery experience did not meet your expectations.
We pride ourselves on providing quality products alongside excellent customer service. This extends to all our staff and delivery drivers, who are expected to maintain a high level of professionalism at all times.
A member of our Customer Care Team will be in touch shortly to learn more about your delivery experience and work with you towards a more satisfactory outcome.
Kind regards,
Jenny
Online Carpets
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Trusted Customer
Feefo Verified
28 days ago
Very good online company
Kept well informed about delivery and delivery men were very polite and helpful
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Trusted Customer
Feefo Verified
28 days ago
Excellent service and quality of flooring. Delivered very quickly. Would definitely use again
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JT
Judith Thompson
Feefo Verified
GBR
28 days ago
What Judith Thompson said about Online Carpets:
Best delivery driver ever
Definitely good value for money and the delivery driver was the best he was friendly helpful he definitely needs a gold star
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Trusted Customer
Feefo Verified
28 days ago
Decent value for money carpet
The only thing preventing 5 stars is that delivery is to a ground floor entrance door which makes life exceedingly difficult for somebody living alone in a 2nd floor flat.
It also seems they dont...
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Trusted Customer
Feefo Verified
28 days ago
My lovely vinyl
Very good thank you Jesse
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CM
Chris Meikle
Feefo Verified
28 days ago
What Chris Meikle said about Online Carpets:
Excellent
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ML
Miss Denise F Lowe
Feefo Verified
29 days ago
What Miss Denise F Lowe said about Online Carpets:
Good from start to finish
Excellent from start& easy to order
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Trusted Customer
Feefo Verified
29 days ago
Do not buy carpets from here.
It was bad as previously explained. Will never use them again
Customer Services
Online Carpets
27 days ago
Good morning,
Thank you for taking the time to share your feedback. We’re sorry to hear you’ve been left feeling disappointed.
We can see that we are already in contact with you about your concerns and are keen to see them through to a satisfactory resolution.
A member of our Customer Care Team will be in touch shortly to better understand your experience and discuss this further.
Kind regards,
Jenny
Online Carpets
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Trusted Customer
Feefo Verified
29 days ago
Fantastic service, quick delivery, delivery man very helpful.
Onlinecarpets.co.uk are a flooring supplier who stock a wide range of carpets, underlay, vinyl flooring and laminate flooring to suit a variety of needs.
Once you have read their reviews please visit their site on the link below.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Onlinecarpets.co.uk are a flooring supplier who stock a wide range of carpets, underlay, vinyl flooring and laminate flooring to suit a variety of needs.
Once you have read their reviews please visit their site on the link below.