Online Carpets Reviews

Good afternoon, Thank you for taking the time to leave your review. We are sorry to hear you have been left feeling dissatisfied. All of our flooring is cut, rolled and wrapped in our warehouses using rigorous quality control processes to ensure orders are supplied as expected. While this issue is rare, we recognise that mistakes can occasionally occur and are committed to continually improving our processes. For this reason, we advise customers on our website not to book fitters until their flooring has been delivered and fully checked, helping to avoid any additional costs should an issue arise. We can see we have been working with you to resolve this matter, and your replacement carpet is due for delivery tomorrow. We will continue to monitor your order and will be in touch once you have had time to carefully check. Kind regards, Jenny Online Carpets