Hello,
Thank you for your review regarding the carpet you received. We are sorry to hear that you are not satisfied with it.
We kindly ask that all items be checked prior to installation. If any issues had been reported to us before the carpet was installed, we would have been happy to collect it and replace it for you.
We have reviewed our email logs and do not see any correspondence from the email address associated with your order regarding any issues. Therefore, a member of our Customer Care Team will reach out to you for more information about your concerns.
Kind regards,
Joanne
Online Carpets