How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

One Broker Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 830 reviews

Dan

Feefo Verified

Retford, Nottinghamshire

1 year ago

What Dan said about One Broker:

Very helpful, professional & personalised!

Craig is super helpful, personable and professional. I don’t enjoy paying for insurance as a general rule but Craig has made it as painless as possible!

Kayleigh

One Broker

1 year ago

Hi Dan, It's great to hear your feedback and compliments for Craig, we'll be sure to pass this back to him. Thank you for taking the time to leave us a review. Kind regards, Kayleigh

Trusted Customer

Feefo Verified

1 year ago

Fairly slack

Nothing like as good as the brokers they bought out I had before

Kayleigh

One Broker

1 year ago

Hello, Thank you for taking the time to leave us a review, your feedback is very much appreciated. We're sorry to hear you're not satisfied with our service and product however, I have spoken with the team and understand the Account Director has been in touch regarding your situation. We do hope to get the chance to work with you again in the future and bring your score more in-line with our average 4.6/5*. Kind regards, Kayleigh

Trusted Customer

Feefo Verified

1 year ago

Kayleigh

One Broker

1 year ago

We really appreciate you taking the time to leave us a review and hope to work with you again in the future. Kind regards, Kayleigh

Jeremy Green

Feefo Verified

1 year ago

Kayleigh

One Broker

1 year ago

Hi Jeremy, Thank you so much for taking the time to leave us a review, we really appreciate it and it's great to see you were happy with your service and product. Kind regards, Kayleigh

Trusted Customer

Feefo Verified

1 year ago

Service excellent but the actual insurance companies need to improve.

The level of service was fine and is what I expect from One Broker. What is appalling about motor insurance at present is the excessively steep increase in charges from the insurance companies...

Kayleigh

One Broker

1 year ago

Hello, We really appreciate you taking the time to leave us a review. It's great to hear your compliments for our team and we hope to continue working with you in the future. Unfortunately, as you have referred, the costs are out of our control. However, we will always aim to get our clients the best deal possible to cover their needs. Kind regards, Kayleigh

Trusted Customer

Feefo Verified

1 year ago

Helpful people

Very good & helpful

Kayleigh

One Broker

1 year ago

Hello, Thank you so much for taking the time to leave us a review, we really appreciate it and your great comments. Kind regards, Kayleigh

Trusted Customer

Feefo Verified

1 year ago

A trustworthy agent

Excellent customer care I feel they are trustworthy and have been using Ine Broker for many years.

Kayleigh

One Broker

1 year ago

Hi, We really appreciate you taking the time to leave us a review, it's great to hear your feedback. Thanks for working with us again and we hope to continue working with you in the future. Thanks, Kayleigh

Trusted Customer

Feefo Verified

1 year ago

All good, very helpful

Kayleigh

One Broker

1 year ago

We really appreciate you taking the time to leave us a review, thank you for taking the time to do this. Kind regards, Kayleigh

Trusted Customer

Feefo Verified

1 year ago

Excellent

Feel treated like a personal client , listened to what I had to say and will think about the best plan for me. The attention to detail makes me want to return.

Kayleigh

One Broker

1 year ago

Thank you so much for your feedback. We pride ourselves on our service and attention to detail, and so it's great to hear our customers feeling this. Kind regards, Kayleigh

Trusted Customer

Feefo Verified

1 year ago

It was very informative and supportive and took us through all aspects on areas.

Kayleigh

One Broker

1 year ago

Hello, We really appreciate you taking the time to leave us a review. Thanks for your great comments, we will be sure to pass them back to the team. Kind regards, Kayleigh

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo