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Your NRG Reviews

Displaying all 18,419 reviews

Avril

Feefo Verified

GBR

7 months ago

What Avril said about Your NRG:

Great company.

Their site is easy to use and you have choices of dates with prices to choose from. Was easy to order. Communication was very good as was the delivery well recommended.

Jennifer Sheekey

Feefo Verified

GBR

7 months ago

What Jennifer Sheekey said about Your NRG:

NRG don't care anymore

Surprise Surprise!! After leaving a 5 * review last year I'm now having to leave a 1* star since YourNRG don't value their customers. I ordered my fuel 2 weeks ago as I'm getting low with delivery...

Justyna

Your NRG

4 months ago

Good Afternoon, Thank you for your feedback and I'm sorry to hear about your recent experience, especially after your previous positive review. We sincerely apologise that your order was not delivered within the expected timeframe, we know this isn't the level of service you expect from us and not the standard we aim to provide. Your concerns about running low and the potential impact on your boiler are absolutely valid. The delay you experienced was due to unforeseen operational issues, however we fully appreciate that this does not lessen the inconvenience caused. Please be assured that we do not prioritise deliveries based on order type or price. We hope you give us the opportunity to put things right in the future & to continue delivering to you. Apologies again for any inconvenience caused. Kind Regards, Justyna Customer Services Manager

Trusted Customer

Feefo Verified

7 months ago

Great delivery drivers

Excellent delivery driver: polite, efficient, helpful, on-time My only negative is the website will not let me set up a login: it refuses on the grounds I already used my email address to set up...

Trusted Customer

Feefo Verified

7 months ago

Great service

Easy to order Quick delivery&as scheduled. Keep you updated on delivery Update on offers&prices in area.

Janet

Feefo Verified

GBR

7 months ago

What Janet said about Your NRG:

Quick, efficient, and friendly.

Ordering is easy and YourNRG deliver quickly and efficiently. Their prices are competitive and the company is pleasant to deal with.

Trusted Customer

Feefo Verified

7 months ago

Simple ordering system.

I was directed to telephone ordering as there was an issue with the provision of 4W tankers. Pleasant lady on the phone. Very simple procedure. Now awaiting delivery.

Jeanette Dovaston

Feefo Verified

GBR

7 months ago

What Jeanette Dovaston said about Your NRG:

Best price & quick delivery from NRG

I compared domestic oil prices online and NRG quoted the best price so I put in an order which was so easy to do. The oil was delivered in super quick time as well. I would have no hesitation in...