Service
4.3
/5
Product
4.3
/5
5
4
3
2
1
751
522
117
47
47
1,484
ratings over the past year
5
4
3
2
1
751
522
117
47
47
1,484
ratings over the past year
Feefo Trusted Service Awards
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Cleanliness is a top priority for us, and we sincerely regret that the apartment did not meet our standards upon your arrival. The situation you encountered was due to an exceptional incident that occurred during a key exchange between two apartments, which caused some confusion upon your arrival.
As a result, you entered an apartment that had just been vacated and had not yet been prepared. Our technical team did indeed have difficulty immediately identifying the situation, which delayed our on-site assistance.
We fully understand the inconvenience this caused, especially after a long journey. The issue has now been resolved.