Normans Musical Instruments Reviews

Thank you for your feedback. We're sorry to hear about your experience and we appreciate the opportunity to address your concerns. After reviewing your return, we found that the product was working as expected during our tests. We noted that the reason for your return was marked as "Other," without specific mention of any faults. However, we understand that this may have caused frustration and we apologise if there was any miscommunication. Please note that a refund has already been issued and we regret that you felt our service did not meet your expectations. We're always here to help, so if you encounter any issues in the future, please do not hesitate to contact our customer service team directly. If there's anything further we can do to assist you, please let us know.

Hi David, Thank you for your feedback and I sincerely apologise for the inconvenience you’ve experienced.I understand how frustrating it must have been to wait for your order. We did notify you via email on the day of your order that the item was temporarily out of stock and we sent a follow-up message three weeks later to update you on the situation. I hope you have now received your order, which was delivered to your neighbour as no one was home. If you haven’t received it or if there’s anything else we can do to assist, please let us know. We are committed to ensuring you have a positive experience with us moving forward. Apologies again, The Normans Team