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Cycler Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 531 reviews

Trusted Customer

Third Party Verified

6 years ago

What Trusted Customer said about Cycler:

Excellent

Alan

Cycler

6 years ago

Thanks so much for taking the time to provide us with a review. You know where we are if you need anything else and at any time. Team NextGen

Trusted Customer

Third Party Verified

6 years ago

What Trusted Customer said about Cycler:

Reliable

Alan

Cycler

6 years ago

Thanks so much for taking the time to provide us with a review. You now where we are if you need anything else. Team NextGen

Umar Bin Aamir

Third Party Verified

6 years ago

What Umar Bin Aamir said about Cycler:

Very good customer service ! Reasonable price plans !

Trusted Customer

Third Party Verified

6 years ago

What Trusted Customer said about Cycler:

Excellent claims service.

Alan

Cycler

6 years ago

Thanks so much for taking the time to provide us with a review. We're really happy that you've been looked after by our Claims team. You know where we are if you need anything else and at any time. Team NextGen

Kirsty Perry

Third Party Verified

6 years ago

What Kirsty Perry said about Cycler:

Excellent

Alan

Cycler

6 years ago

Thanks so much for taking the time to provide us with a review. You know where we are if you need anything else and at any time. Team NextGen

Trusted Customer

Third Party Verified

6 years ago

What Trusted Customer said about Cycler:

I've had two claims with them and they've dealt with both without problems. My only gripe is the time it takes to get the claim started and the time to respond to emails, both of which could be...

Alan

Cycler

6 years ago

Thanks so much for leaving us a review. we do understand that registering a new claim can be a little cumbersome, this is to ensure we're validating and eradicating fraud to ensure we can continue to offer low prices and a great level of service. We've shared your feedback on e-mail replies with our claims team and will follow this up to ensure an improved service is offered. Thanks, Team NextGen

Mark Faull

Third Party Verified

6 years ago

What Mark Faull said about Cycler:

Excellent service , Brilliant cover ,really friendly & helpful people

Alan

Cycler

6 years ago

Thanks so much for taking the time to provide us with a review. You know where we are if you need anything else and at any time. Team NextGen

Trusted Customer

Third Party Verified

6 years ago

What Trusted Customer said about Cycler:

Don't bother going for the Instant Cover! I had to buy new insurance as my old policy was running out and was looking expensive to renew. So I had to get instant cover from Next Gen to make sure my...

Alan

Cycler

6 years ago

Thanks for your review, we appreciate all feedback. We're passionate about service and we want to get everything right. We're glad we got to speak with you over the telephone and as advised, unless you submit proof of ownership and schedule some time with us to go through the claim notification process we can't proceed. We have investigated and it appears your policy data was not shared with our Claims team instantly, this was a technical error for which we do and have apologised and has now been fixed, however, this has not impacted the time it has taken to progress your claim. we do hope you're able to schedule the time with our team to progress your claim. We do offer what we advertise, we do also need information from you and a little of your time to progress the claim. Thanks, Team NextGen

Trusted Customer

Third Party Verified

6 years ago

What Trusted Customer said about Cycler:

Thankfully I was able to get a replacement phone to tide me over while waiting for the insurance claim to process, as I started the claim process about 3 weeks ago and still absolutely NOWHERE near...

Alan

Cycler

6 years ago

We're really disappointed to read this review because as we've advised over the telephone and on several occasions, unless you pay the policy excess we cannot progress your claim. We've attempted to call, e-mail and chase the payment repeatedly. Please do get in touch if you'd like to progress your claim. Thanks, Team NextGen

Garry Galloway

Third Party Verified

6 years ago

What Garry Galloway said about Cycler:

Excellent

Alan

Cycler

6 years ago

Thanks so much for taking the time to provide us with a review. You know where we are if you need anything else and at any time. Team NextGen

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