Because I was happy with what I was getting for my money
2
Share
JC
Jordan Carver
Feefo Verified
5 years ago
What Jordan Carver said about Cycler:
Quick and easy to set up
2
Share
TL
Thomas Limmack
Feefo Verified
5 years ago
What Thomas Limmack said about Cycler:
Quick, simple and a fair price!
1
Share
Trusted Customer
Feefo Verified
5 years ago
poor
i registered a claim for my damaged phone that i cannot use and was told i would get a call back which i didnt and then to chase up 3 days later to only find that i was having the same conversation...
Read more
Alan
Cycler
5 years ago
Hi Lee,
Thanks for your feedback. The service that we provide is paramount to us here at NextGen and we take any negative review seriously. We've conducted a thorough review of your journey with us to date and can see that you only incepted your policy with us 10 days ago (1st Feb 2021). On the 8th February you made a claim. This was only 2 days ago. Following the claim report with our Claims Adviser we advised you of the documentation we required and sent an e-mail confirming. We are unsure as to why, but you appear to have not received the e-mail that we issued.
We can see that we then spoke to you again yesterday, the 10th February and advised that we required your documentation in order to validate your claim as it's very close to your policy inception and we still require your proof of usage for us to assess and approve your claim. The sooner we receive this documentation the quicker we can progress your claim.
As we shared with you when you purchased your policy, on our website and at every point of contact, our Customer Service Team are available 24/7 to support you, please feel free to call us on 01206 688097, e-mail at hello@nextgeninsurance.co.uk or on any Social media channel. We are here to help.
Thanks,
Team NextGen
0
Share
Trusted Customer
Feefo Verified
5 years ago
Easy fast and reasonaable price.
2
Share
KH
Karen Hazeldine
Feefo Verified
5 years ago
What Karen Hazeldine said about Cycler:
Helpful and polite and friendly, excellent service
I picked wrong insurance, needed loss as well, rectified by agent immediately, excellent service.
2
Share
KH
Karen Hazeldine
Feefo Verified
Oldham
5 years ago
What Karen Hazeldine said about Cycler:
Helpful and polite and friendly, excellent service
Made a mistake on original document, informed yourselves by phone the error was corrected immediately and a refund issued at the same time, excellent service.
3
Share
Trusted Customer
Feefo Verified
5 years ago
Does the job!
Very fast, straightforward and friendly service! Insuring my new iPhone took less than a minute and I on the same day my phone insurance was activated.
1
Share
CB
Callum Booth
Feefo Verified
5 years ago
What Callum Booth said about Cycler:
Simple easy safe knowing device is insured
Good service nice and easy to set up at a good price too
1
Share
DW
Dai Walters
Feefo Verified
5 years ago
What Dai Walters said about Cycler:
Very helpful.And would recommend
Very helpful and pleasant experience with information. It was I Very easy decision for me too decide that this insurance meets my needs. I highly recommend
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
