I didn't have ave any interaction with anyone, but the website either well and e was clear and easy to use.
0
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Trusted Customer
Feefo Verified
3 years ago
Easy to take out a policy
Easy to take out a policy online. My question was answered with a telephone call back to me. Very good
0
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JW
Janet Williamson
Feefo Verified
Farnham
3 years ago
What Janet Williamson said about Cycler:
Highly Recommended
Easy to fill in forms, clear information on website and competitive price.
The provided the exact cover I needed and told me the type of lock I need to be using.
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Trusted Customer
Feefo Verified
3 years ago
Humans who care
Really took care of me with my claim. Nice to speak to humans who actually care about people.
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Trusted Customer
Feefo Verified
3 years ago
Really great people
Great all round - very happy customer :-)
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Trusted Customer
Feefo Verified
3 years ago
Good quick service
Very quick online application at a reasonable price, good cover for policy price.
Well donr
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LC
Lewis Clayton
Feefo Verified
3 years ago
What Lewis Clayton said about Cycler:
Great help
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JN
Jacek Nowicki
Feefo Verified
3 years ago
What Jacek Nowicki said about Cycler:
Everything is clear
Easy service
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SP
Salman Punnakkottil
Feefo Verified
3 years ago
What Salman Punnakkottil said about Cycler:
Tooo bad experience with Nextgen insurance claims
Very bad experience i have claimed for my mobile loss and submitted every single documents they asked and waited for two months always they send mail submitted for review its been more than 2 months...
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Alan
Cycler
3 years ago
Hi Salman,
Thanks for leaving us a review. As with all reviews, we like to respond with the full detail to ensure that anyone reading them, when considering purchasing a policy with NextGen, are fully aware of the detail behind the review and the score.
Unfortunately, as we discussed on several occasions, the documentation that you'd submitted had been modified, particularly the proof of usage that we asked you to forward directly to us from your Network Provider.Despite several requested and written/telephone conversations, this didn't materialise.
We're really clear on what documents you'll need in the event of a claim and we'll always try to work really quickly to get devices replaced and fixed, however, we can only do so when we're I receipt of documentation that has not been modified.
Thanks,
Team NextGen
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PH
Peter Hughes
Feefo Verified
3 years ago
What Peter Hughes said about Cycler:
I took out insurance with NextGen last week. The website is easy to use and the online chat service was quick to answer questions
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
