The insurance was not flexible and if you don't fit into their idea of a family the insurance won't cover you.
Alan
Cycler
3 years ago
Hi Nigel,
Thanks for leaving us a review.
As with all reviews, we like to respond with the full detail to ensure that anyone reading them, when considering purchasing a policy with NextGen are fully aware of the detail behind the review and the score.
I can see you only purchased your policy on 13th May 2023. You then got in touch to query the 'family' cover within your policy. Our friendly team advised you that we can only cover additional riders in your family when they live at the same address as you.Unfortunately, this didn't meet your needs, as such, your policy was cancelled at your request and a refund issued.
We do provide very clear and concise information on our product for you to view when purchasing the policy alongside our helpful FAQ's and we're also available on e-mail, web-chat, over the telephone and of course on each social media channel. It's a shame that you hadn't got in touch prior to purchasing if you were unsure.
We hope you find the cover that you require and wish you many happy days of cycling.
Thanks,
Team NextGen
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Trusted Customer
Feefo Verified
3 years ago
misleading policy
policy is unclear and misleading - i insured a new £499 black S20Fe phone and when i lost it after paying £75 excess was told id get a refurbished orange one. i complained and no result
Alan
Cycler
3 years ago
Hi Robert,
Thanks for leaving us a review. As with all reviews, we like to respond with the full detail to ensure that anyone reading them, when considering purchasing a policy with NextGen are fully aware of the detail behind the review and the score.
The policy terms and conditions and indeed all information and FAQ's on our website are very clear. Unfortunately we do rely on our Customers to understand the cover that they're purchasing and of course we're always available to answer question on our cover.
The insurance product that we offer is not a 'new for old' insurance policy. What this means essentially is that if you have a device that isn't brand new, when making a claim, you will receive a claim settlement that places you back in the same financial position that you enjoyed before the loss occurred.
Regarding the colour of your device. I can find no record of a complaint regarding the final colour of the replacement device, however, as we've shared, we can get this corrected for you should you wish.
Thanks,
Team NextGen
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WT
William Thompson
Feefo Verified
Liverpool
3 years ago
What William Thompson said about Cycler:
Great deal
I thought I was getting a good deal already and then they gave me another £7.50 discount. Great news for me being a student. A very easy process to set it up also.
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Trusted Customer
Feefo Verified
3 years ago
Simple and clear info and easy process to sign up
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Trusted Customer
Feefo Verified
3 years ago
Best bike insurance available
After comparing a lot of company They offer the cover I need at a good price
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KF
Kim Fairburn
Feefo Verified
3 years ago
What Kim Fairburn said about Cycler:
Excellent
Excellent cover for a good price. Easy to navigate policy
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MA
Muhmmad Ali
Feefo Verified
3 years ago
What Muhmmad Ali said about Cycler:
straight forward
very straigh forward and easy
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Trusted Customer
Feefo Verified
3 years ago
Easy transaction, hopefully customer service will be as good if something goes wrong, thanks
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
