Easy to navigate the site very good cover with no hidden extras. Would recommend.
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MW
Michelle Wilson
Feefo Verified
2 years ago
What Michelle Wilson said about Cycler:
Highly recommended
Hassle free from star to finish
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SH
Simon Hodson
Feefo Verified
2 years ago
What Simon Hodson said about Cycler:
A great company to deal with.
Great communication snd friendly staff. A very efficient and professional service.
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Trusted Customer
Feefo Verified
2 years ago
Hassle free
Probably the easiest insurance policy I have ever taken out...throughly refreshing.
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NM
Nigel Mortimer
Feefo Verified
2 years ago
What Nigel Mortimer said about Cycler:
The insurance was not flexible and if you don't fit into their idea of a family the insurance won't cover you.
Alan
Cycler
2 years ago
Hi Nigel,
Thanks for leaving us a review.
As with all reviews, we like to respond with the full detail to ensure that anyone reading them, when considering purchasing a policy with NextGen are fully aware of the detail behind the review and the score.
I can see you only purchased your policy on 13th May 2023. You then got in touch to query the 'family' cover within your policy. Our friendly team advised you that we can only cover additional riders in your family when they live at the same address as you.Unfortunately, this didn't meet your needs, as such, your policy was cancelled at your request and a refund issued.
We do provide very clear and concise information on our product for you to view when purchasing the policy alongside our helpful FAQ's and we're also available on e-mail, web-chat, over the telephone and of course on each social media channel. It's a shame that you hadn't got in touch prior to purchasing if you were unsure.
We hope you find the cover that you require and wish you many happy days of cycling.
Thanks,
Team NextGen
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Trusted Customer
Feefo Verified
2 years ago
misleading policy
policy is unclear and misleading - i insured a new £499 black S20Fe phone and when i lost it after paying £75 excess was told id get a refurbished orange one. i complained and no result
Alan
Cycler
2 years ago
Hi Robert,
Thanks for leaving us a review. As with all reviews, we like to respond with the full detail to ensure that anyone reading them, when considering purchasing a policy with NextGen are fully aware of the detail behind the review and the score.
The policy terms and conditions and indeed all information and FAQ's on our website are very clear. Unfortunately we do rely on our Customers to understand the cover that they're purchasing and of course we're always available to answer question on our cover.
The insurance product that we offer is not a 'new for old' insurance policy. What this means essentially is that if you have a device that isn't brand new, when making a claim, you will receive a claim settlement that places you back in the same financial position that you enjoyed before the loss occurred.
Regarding the colour of your device. I can find no record of a complaint regarding the final colour of the replacement device, however, as we've shared, we can get this corrected for you should you wish.
Thanks,
Team NextGen
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WT
William Thompson
Feefo Verified
Liverpool
2 years ago
What William Thompson said about Cycler:
Great deal
I thought I was getting a good deal already and then they gave me another £7.50 discount. Great news for me being a student. A very easy process to set it up also.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
