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Neighbourhood Coffee Roasters Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 530 reviews

Chris Lancaster

Feefo Verified

3 years ago

What Chris Lancaster said about Neighbourhood Coffee Roasters:

Great service

Trusted Customer

Feefo Verified

3 years ago

Nice customer service, good prices and really nice coffee!

Richard Stubbings

Feefo Verified

3 years ago

What Richard Stubbings said about Neighbourhood Coffee Roasters:

Non Delivery still

I dislike being asked for a review before the order has been completed. The coffee in the past has been excellent. I would expect this likewise to be excellent. BUT it has not arrived. Nor does the...

Chris

Neighbourhood Coffee Roasters

3 years ago

Hi, We're sorry for the delay encountered, but strike action by Royal Mail workers is one of those circumstances that is beyond our control (strike day was the 20th October, which meant delays to the delivery, and to the updates of their tracking information). You placed your order on 17th Nov, we shipped it on 18th Nov. Feedback is set up via our review partner Feefo, on an automated timing, so we're sorry that your order didn't arrive beforehand. We hope you managed to avoid the emergency jar of instant.

Ben Anderson

Feefo Verified

3 years ago

What Ben Anderson said about Neighbourhood Coffee Roasters:

Great coffee, amazing service and quick delivery

Mark Jennings

Feefo Verified

3 years ago

What Mark Jennings said about Neighbourhood Coffee Roasters:

Great service as always, excellent coffee and hand written note on receipts never goes amiss

Fahad A

Feefo Verified

3 years ago

What Fahad A said about Neighbourhood Coffee Roasters:

Good coffee, bad service

Make a good contract with Royal Mail, I ordered the coffee with 24 hours to delivered , but they failed, sorry for telling that.

Chris

Neighbourhood Coffee Roasters

3 years ago

Hi there, Thanks for the feedback but this is what happened. You ordered on a Sunday in the early hours of the morning. The next day was a Bank Holiday (the Queen's funeral) so even if we were open, Royal Mail wouldn't collect. We shipped your order on the Tuesday, and it was delayed by Royal Mail. It should have arrived on Weds, but took until Thurs. We state in out terms and conditions, which you agreed to, that Royal Mail cannot guarantee shipping, but it's an aim, and the vast majority are made to schedule. Delays from Royal Mail are outside of our control - we are very sorry for the delay caused, but it was entirely outside of our control. We shipped the order on the postal service that you selected. Team NCR

Carina Lancaster

Feefo Verified

3 years ago

What Carina Lancaster said about Neighbourhood Coffee Roasters:

First class

Chris

Neighbourhood Coffee Roasters

3 years ago

Thanks! Hope you enjoy the new machine!

Trusted Customer

Feefo Verified

3 years ago

Freshly roasted

Fresh roasted day before dispatch. Great tasting decaff- now subscribed

Trusted Customer

Feefo Verified

3 years ago

Awesome service.

Fast service, coffee came well packaged within a day of roasting and had a personalised thank you letter, excellent touch!

Chris

Neighbourhood Coffee Roasters

3 years ago

Hey! Thanks for taking the time to let us know! Much appreciated :) Team NCR

Emilie Cotterill

Feefo Verified

Birmingham

3 years ago

What Emilie Cotterill said about Neighbourhood Coffee Roasters:

Highly Recommend

Always a great service from Neighbourhood Coffee, our go-to roasters for quality beans!

Chris

Neighbourhood Coffee Roasters

3 years ago

Thank you - you're awesome and we appreciate the kind words!

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