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Rated
Excellent
Service
4.4
/5
Product
4.4
/5

5

4

3

2

1

242

29

27

12

23

333

ratings over the past year

Displaying all 4,945 reviews
Trusted Customer
7 years ago
Date of purchase: 07/17/2017
Great service!
I absolutely loved the dress, it was beautiful quality and came extremely quickly.
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Trusted Customer
7 years ago
Date of purchase: 09/07/2017
Highly recommend
Excellent communication, speedy delivery
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Trusted Customer
7 years ago
Date of purchase: 09/07/2017
Breathtaking dress
no words can describe how beautiful the dress is From all the aspects
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Trusted Customer
7 years ago
Date of purchase: 08/05/2017
SHODDY
Like all other reputable retailers they should have courteous customer service reps to respond to inquiries. It appears they have NO reps. None of my emails received a response. SHODDY and LO W CLASS.
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Danielle
Needle & Thread
7 years ago
Hi,

Thank you for taking the time to leave feedback. We are concerned to read about your experience and would appreciate the opportunity to put this right. Please reply with your full name and your email address and a member of our team will be in touch as soon as possible. Alternatively, you can email us at customercare@needleandthread.com with FEEFO REVIEW in the subject line.

Best wishes,

Needle & Thread
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Trusted Customer
7 years ago
Date of purchase: 08/02/2017
My favourite brand!
Love love love Needle &Thread! I have ordered from them a couple of times and always been really happy.
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Trusted Customer
7 years ago
Date of purchase: 07/05/2017
Terrible customer service
Faulty dress . My daughter was about to wear the dress for the first time and the zip was faulty . Due to us being away from home and had no other choice but to get a needle and thread from the hotel...

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Danielle
Needle & Thread
7 years ago
Hi,

Thank you for taking the time to leave feedback. We are concerned to read about your experience and would appreciate the opportunity to put this right. Please reply with your full name and your email address and a member of our team will be in touch as soon as possible. Alternatively, you can email us at customercare@needleandthread.com with FEEFO REVIEW in the subject line.

Best wishes,

Needle & Thread
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Trusted Customer
7 years ago
Date of purchase: 07/28/2017
I REALLY CANNOT COMMENT ON THEIR SERVICE. I DID NOT LIKE THAT IT COST ME $150 TO RETURN AN ITEM THAT DID NOT LOOK WELL ON ME.
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Danielle
Needle & Thread
7 years ago
Hi,

Thanks so much for taking the time to leave a review. We are constantly reviewing our processes in regards to returns to ensure we are meeting customer expectation, and your comment will be flagged to the relevant department for review.  

Kind regards,

Needle & Thread
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Trusted Customer
7 years ago
Date of purchase: 07/28/2017
The dress I ordered arrived really quickly and was even more beautiful than I expected! Great experience shopping at Needle and Thread!
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Trusted Customer
7 years ago
Date of purchase: 09/19/2017
Good service
Delivery was prompt, unfortunately the dresses didn't fit and I had to return them. Returning was one of the easiest processes and I received confirmation that the dresses had been collected and when...

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Trusted Customer
7 years ago
Date of purchase: 09/29/2017
Amazing
Super quick delivery to Cyprus! 1 day! by DHL is amazing The dress is just gorgeous, I am so happy! I felt so special! Thank you!
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About Needle & Thread
Renowned for their considered ranges of ready-to-wear, Needle & Thread has become a global destination for style-conscious women all over the world. Their pieces are inspired by classic English gardens, vintage textiles, delicate florals and antique prints. Founded by female entrepreneur, businesswoman and fashion designer Hannah Coffin in 2013, the brand celebrates textiles, embellishments and femininity through timeless and contemporary pieces that have been created to withstand the test of time. The collection includes gowns, day dresses, bridal wear, children's wear and accessories, as well as elevated knitwear and loungewear. Also, as part of the brand’s commitment to a responsibly sourced future, each component has been carefully selected, and most of the collection now includes organic cotton, recycled sequins and recycled polyester. With design studios in both London and Delhi, Needle & Thread celebrates colour and femininity in the contemporary sector and takes inspiration from English florals and vintage finds. As part of the brands commitment to a responsibly sourced future, Needle & Thread has recently lessened its reliance on virgin raw materials by developing locally sourced, recycled fabrics and sequins.
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18-21 Corsham Street, London, Greater London, N1 6DR, United Kingdom
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About Needle & Thread
Renowned for their considered ranges of ready-to-wear, Needle & Thread has become a global destination for style-conscious women all over the world. Their pieces are inspired by classic English gardens, vintage textiles, delicate florals and antique prints. Founded by female entrepreneur, businesswoman and fashion designer Hannah Coffin in 2013, the brand celebrates textiles, embellishments and femininity through timeless and contemporary pieces that have been created to withstand the test of time. The collection includes gowns, day dresses, bridal wear, children's wear and accessories, as well as elevated knitwear and loungewear. Also, as part of the brand’s commitment to a responsibly sourced future, each component has been carefully selected, and most of the collection now includes organic cotton, recycled sequins and recycled polyester. With design studios in both London and Delhi, Needle & Thread celebrates colour and femininity in the contemporary sector and takes inspiration from English florals and vintage finds. As part of the brands commitment to a responsibly sourced future, Needle & Thread has recently lessened its reliance on virgin raw materials by developing locally sourced, recycled fabrics and sequins.