Service,follow up and range of products needs improving
Would regard service as between poor and good ie average,just on the good side of poor. Many of my phone calls which I asked to be returned were not,and several of my queries still remain unanswered....
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Trusted Customer
Sydney
10 years ago
What Trusted Customer said about My241 Rewards:
Happy that we got a cruise around the time we wanted a little disappointed that the agent we booked through couldn't help with beverage packages and there no on board credit i think if we had booked...
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Trusted Customer
10 years ago
Excellent
Our contact person was very efficient.
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Trusted Customer
10 years ago
Luxury we could afford due to My241.
Actually I dont understand how it works ! I kept looking on website for destination/cruise that fitted my timeframe and booked. Not my first choice of cruise as that wasnt available, but I am...
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Trusted Customer
Melbourne
10 years ago
What Trusted Customer said about My241 Rewards:
Accurate professional advice
Complete information on 241 process was given, assistance in deciding most suitable booking made.
Prompt attention to other options raised.
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Trusted Customer
10 years ago
All enquiries (via email) were answered very promptly & phone messages left were returned. Julie had a good knowledge of product & seemed to consider our individual needs. I felt confidant in Julie.
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Trusted Customer
nsw
10 years ago
What Trusted Customer said about My241 Rewards:
wth a short timeline to travel we were offered options to suit .
happy with assistance given
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Trusted Customer
10 years ago
professional
Sylvia has a great knowledge of product. Clear, concise outline of each cabin's accomodation. More than willing to pursue each request, no matter how difficult. Great follow-up in order to achieve a...
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Trusted Customer
10 years ago
good value for money--but timespan to small
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Trusted Customer
10 years ago
Will let you know when go on cruise is not till September
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
