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My Fiji Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 2,202 reviews

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about My Fiji:

Used MyFiji for our first Fiji trip, this one and the next, first rate!

Attention to detail from your consultants is very good, conversations are polite and friendly. We rate the service highly. regards Marg and Rex

Trusted Customer

Feefo Verified

8 years ago

I was very happy with who I spoke with Nikita. Such a lovely lady who made everything sound so easy .

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about My Fiji:

When I first booked my holiday, I was pleased with the ease of booking at the last minute and price point. I was told that the room at the hotel was secured and my itinerary was sent to me. Within...

Kelsey B

My Fiji

8 years ago

Dear Skye,
Thank you for taking the time to provide this feedback. I apologise for the stress you experienced after booking your My Fiji trip. I have passed this on to the team manager so that they are aware and can provide additional training to the team. If you would like them to call you to discuss this further, please let me know and I will request that they do so ASAP. Kind regards, Kelsey

Trusted Customer

8 years ago

Thanks Kelsey, but the money is now lost and the experience has occurred. I have just not experienced something so bad booking a holiday. Kind regards Skye

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about My Fiji:

Get your act together.

Sorry guys but you need to get your act together. You are jumping the gun. No point asking me to rate the experience, I still have some months to go before I take the trip.

Kelsey B

My Fiji

8 years ago

Dear Gary, thank you for taking the time to respond. As this is a survey to rate your experience with our booking services, you do not need to have travelled yet to rate My Fiji. Once you have travelled, the resort may send you their own independent survey, where you will be able to provide feedback on the resort and facilities. We really appreciate all the feedback we can get about our consultant's role in the booking process - this is extremely valuable in helping us add value to our service offering. Kind regards, Kelsey

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about My Fiji:

Friendly and helpful service and advice from Natalie with whom we have had previous MyFiji booking experience.

Trusted Customer

Feefo Verified

8 years ago

Great deal! Hopefully our experience will be as expected. Staff were helpful and courteous. Communication has been excellent.

Trusted Customer

Feefo Verified

8 years ago

No human contact, not good service

All done online, no human interaction. Not really good service that way. They changed the bonus itinerary

Kelsey B

My Fiji

8 years ago

Hello, thank you for taking the time to send this through. I apologise that you did not have a positive experience booking with My Fiji - I have let the team manager know about this and they would like the opportunity to discuss this further with you. If you are interested in this, please send through your best contact number and a time that would suit you and I will ask that they get in touch directly. Kind regards, Kelsey

Trusted Customer

Feefo Verified

Sydney

8 years ago

What Trusted Customer said about My Fiji:

MyFiji trip to Momi Bay

The process was easy and straight forward. The consultants were friendly, helpful and professional. Everything was arranged and was in place exactly as expected.

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about My Fiji:

They are so helpful and friendly they make booking a holiday easy

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about My Fiji:

Great service, very helpful and answered all my queries without rushing me off the phone, encouraged me to call anytime with any further questions

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