My Fiji is 100% Australian owned and operated, and specialises in luxury package holidays. When booking holidays for our customers we leave nothing to chance, because we know it’s the little things that make the biggest difference. We ask all of our customers for My Fiji reviews, so we can see what we are doing well, and use the feedback to constantly improve our service. As you can see from the My Fiji Testimonials we consistently provide excellent service and have many happy customers that use us again and again to book their holiday.
I apologise for the wait times and frustrations you experienced when booking with My Fiji. I have forwarded your feedback on to the My Fiji manager to ensure that it is looked into further and that the relevant staff receive adequate training to prevent this from happening again in the future. Thank you for taking the time to let us know about this and apologies once again. Kind regards, Kelsey.