Dreadful wrong information sent and no acknowledgment of complaint just one short email to say they would investigate the issue why we were sent wrong details then nothing absolutely dreadful...
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mark@murdermysteryevents.com
Murder Mystery Events Limited
3 months ago
Thank you for your feedback Tarina — we’re very sorry to read about your experience, and particularly concerned that you feel your emails were not responded to. That is not the level of service we aim to provide.
We sincerely apologise for the confusion regarding the event theme. We completely understand how frustrating and embarrassing that must have felt, especially after the time and effort you put into your costumes and plans for the evening.
Your comments regarding the experience on the night are also taken seriously, and we will be reviewing this with both our team and the venue to understand what may have gone wrong.
This is clearly not the standard we strive to deliver, and we would very much like the opportunity to resolve this properly for you.
I have emailed you today, please kindly respond so I can follow up with you.
Many Thanks
Mark
Director
MurderMysteryEvents.com
Product reviews
mark@murdermysteryevents.com
Murder Mystery Events Limited
3 months ago
Thank you for your feedback Tarina — we’re very sorry to read about your experience, and particularly concerned that you feel your emails were not responded to. That is not the level of service we aim to provide.
We sincerely apologise for the confusion regarding the event theme. We completely understand how frustrating and embarrassing that must have felt, especially after the time and effort you put into your costumes and plans for the evening.
Your comments regarding the experience on the night are also taken seriously, and we will be reviewing this with both our team and the venue to understand what may have gone wrong.
This is clearly not the standard we strive to deliver, and we would very much like the opportunity to resolve this properly for you.
I have emailed you today, please kindly respond so I can follow up with you.
Many Thanks
Mark
Director
MurderMysteryEvents.com
Date of purchase: 10/17/2025
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TS
Tracey Smith
Feefo Verified
3 months ago
What Tracey Smith said about Murder Mystery Events Limited:
The meal at the hotel was lovely with great service
Product reviews
Date of purchase: 09/12/2025
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Trusted Customer
Feefo Verified
3 months ago
mark@murdermysteryevents.com
Murder Mystery Events Limited
3 months ago
Thank you for your feedback — we’re very sorry to hear that your experience did not meet expectations.
Our events are designed to be engaging, interactive, and easy to follow, so it’s disappointing to hear that the storyline and guest interaction didn’t come across clearly on the night. We will be reviewing this with the team to ensure the delivery and audience engagement are as strong as they should be.
We’re also sorry that the food fell below expectations. While catering is provided by the venue, we work closely with our partners and will be sharing your comments with them.
We do appreciate you taking the time to share your feedback, and we hope you might consider joining us again in the future for a much more enjoyable experience.
Product reviews
mark@murdermysteryevents.com
Murder Mystery Events Limited
3 months ago
Thank you for your feedback — we’re very sorry to hear that your experience did not meet expectations.
Our events are designed to be engaging, interactive, and easy to follow, so it’s disappointing to hear that the storyline and guest interaction didn’t come across clearly on the night. We will be reviewing this with the team to ensure the delivery and audience engagement are as strong as they should be.
We’re also sorry that the food fell below expectations. While catering is provided by the venue, we work closely with our partners and will be sharing your comments with them.
We do appreciate you taking the time to share your feedback, and we hope you might consider joining us again in the future for a much more enjoyable experience.
Date of purchase: 09/12/2025
0
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Trusted Customer
Feefo Verified
4 months ago
Product reviews
Date of purchase: 12/27/2025
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MG
Malcolm Gingell
Feefo Verified
GBR
4 months ago
What Malcolm Gingell said about Murder Mystery Events Limited:
Food was a let down . Main Meal
Desert was lovely starter was good
Waiting staff looked under pressure
Nothing was announced about issue in kitchen just served a dinner without any sauce . We had...
We undertake themed murder mystery dinner parties held at four/five star hotels across the country. Alternatively, we can event-manage a private murder mystery at a venue of your choice!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We undertake themed murder mystery dinner parties held at four/five star hotels across the country. Alternatively, we can event-manage a private murder mystery at a venue of your choice!
