How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Mundy Cruising Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 863 reviews

Trusted Customer

Feefo Verified

10 years ago

Always had excellent service from Mundy Cruising

Trusted Customer

10 years ago

Always excellent service

Product reviews

Date of purchase: 01/27/2016

Trusted Customer

Feefo Verified

10 years ago

Good advice but changed over to an assistant for details. Probably busy

Product reviews

Date of purchase: 02/11/2016

Trusted Customer

Feefo Verified

10 years ago

Sharon and Darren always very helpful

Product reviews

Date of purchase: 02/15/2016

Trusted Customer

Feefo Verified

10 years ago

Becky Hughes is Mundy's best asset - always friendly, organised and professional - and with…

Becky Hughes is Mundy's best asset - always friendly, organised and professional - and with excellent communications.

Product reviews

Date of purchase: 02/13/2016

Trusted Customer

Feefo Verified

10 years ago

When I emailed Mundy midcruise with issues, my email was just forwarded to Regent. Mundy…

When I emailed Mundy midcruise with issues, my email was just forwarded to Regent. Mundy did not try to understand or help, except by forwarding my email.

Mundy Cruising

10 years ago

Many thanks for responding to our feedback email and also for your time earlier today. I am sorry that you feel we did not try to understand or help with your mid cruise issues. When we received your email we immediately contacted Regent in the UK to find out if they had any further information on the situation, and if so, what action would be taken. They advised at this stage that everything would be handled on-board and they were unable to give us any update. We then put this in writing to Regent and requested that they escalate the complaint to their Head Office. We have since spoken to the cruise line to find out if they have any further news for you. Regent UK have been advised how to proceed with the situation and you will be hearing from them very soon with their offer of compensation. If you would like to discuss this further please do call on 020 7399 7670 and I can pass on any further comments you may have to the cruise line. Best regards Sharon

Trusted Customer

10 years ago

Apologies to Mundy. I wrote my comments before I spoke to Mundy today. Before that, we were forwarded an email that Regent UK sent to Mundy. As nothing further was received, I didn't realise that Sharon from Mundy was on our case. I now understand that Sharon has been trying to follow up with Regent and I appreciate all of Mundy's assistance.

Product reviews

Date of purchase: 02/03/2016

Trusted Customer

Feefo Verified

10 years ago

Usual excellent service

Product reviews

Date of purchase: 01/25/2016

Trusted Customer

Feefo Verified

10 years ago

Personal service with attention to detail. Excellent customer care.

Product reviews

Date of purchase: 01/02/2016

Trusted Customer

Feefo Verified

10 years ago

Darren was fantastic

Product reviews

Date of purchase: 01/27/2016

Trusted Customer

Feefo Verified

10 years ago

I found the booking service excellent & Sharon was able to get me a good deal…

I found the booking service excellent & Sharon was able to get me a good deal & a decent cabin on the Minerva. However I prefered the Aegean Odyssey which I had previously sailed on as a ship.

Product reviews

Date of purchase: 01/18/2016

Trusted Customer

Feefo Verified

10 years ago

As expected!

Product reviews

Date of purchase: 01/18/2016

Not received a review invite?

View all media (73)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Mundy Cruising Reviews

Cruise on MarinerMore reviews of this product (3)View product websiteThe worst cruise ever. Currently in contact with Regent and Mundy Cruising over this!

Cruise on RivieraMore reviews of this product (4)View product websiteGood except for the Norovirce which had been on the boat the previous cruise and Mundy had not advised.

Cruise on Safari EndeavourMore reviews of this product (1)View product websiteLovely holiday but I preferred the Safari Explorer - smaller boat and felt more luxurious somehow.

Laos and Cambodia TourMore reviews of this product (1)View product websiteProfessional and friendly service from people who understand their customers

Cruise on VoyagerMore reviews of this product (4)View product websiteDisorganised die to cancellation of two ports. Guests were not compensated. Due to inability to get fresh supplies, some food not fresh.

Cruise on Crystal SymphonyMore reviews of this product (6)View product websiteVery enjoyable

Cruise on Celebrity SolsticeMore reviews of this product (1)View product websiteGood standard offering value for money.

Cruise on Silver ShadowMore reviews of this product (5)View product websiteFood, service & entertainment all excellent

Cruise on MinervaMore reviews of this product (3)View product websiteI thought the swimming pool on the ship was inadequate,whilst it was well kept there were tables & chairs all round it and no where to lie to dry off. I am used to a pool with loungers around it to...Read more

Cruise on MinervaMore reviews of this product (3)View product websiteProbably Peru/Chile is not the best choice of area. S.H. could have done more to let us know about what opportunities were available on shore - they just concentrated on their own excursions. ...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?