How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Mr & Mrs Smith Reviews

http://www.mrandmrssmith.com/

EXCEPTIONAL

91%

service satisfaction

96%

recommends

Service

4.7

Product

4.6

4,343

828

215

5,534

ratings over the past year

Displaying all 101,831 reviews

Matthew

Feefo Verified

GBR

22 minutes ago

Recommends

Product reviews

Date of purchase: 07/07/2026

Brad

Feefo Verified

1 hour ago

Product reviews

Date of purchase: 07/07/2026

Amanda

Feefo Verified

4 hours ago

Recommends

Product reviews

Date of purchase: 07/03/2026

Sarah

Feefo Verified

GBR

8 hours ago

Satisfied with service

Does not recommend

What Sarah said about Mr & Mrs Smith:

Staff kindly agreed for our booking to be moved by a week but making an additional payment proved onerous. The hotel was okay by normal standards but not the boutique experience I associate with M&MS

Date of purchase: 07/05/2026

Andrew

Feefo Verified

GBR

9 hours ago

Satisfied with service

Recommends

What Andrew said about Mr & Mrs Smith:

Helpful concierge team who helped with making our booking

Product reviews

Date of purchase: 07/01/2026

Ewa

Feefo Verified

DNK

11 hours ago

Recommends

Product reviews

Date of purchase: 07/05/2026

Bogdan

Feefo Verified

GBR

12 hours ago

What Bogdan said about Mr & Mrs Smith:

Great

Product reviews

Date of purchase: 06/20/2026

Trusted Customer

Feefo Verified

14 hours ago

Recommends

Product reviews

Date of purchase: 06/30/2026

Naomi

Feefo Verified

15 hours ago

Recommends

Product reviews

Date of purchase: 07/06/2026

Trusted Customer

Feefo Verified

17 hours ago

Recommends

Quick and efficient and let me get things done quickly.

Date of purchase: 07/06/2026

Not received a review invite?

View all media (34)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Mr & Mrs Smith Reviews

Fontelunga Hotel & VillasMore reviews of this product (19)View product website

Oltrarno SplendidMore reviews of this product (160)View product website

The Drake HotelMore reviews of this product (7)View product websiteReserved a room with two queens and got upgraded to the PENTHOUSE!!! Unfortunately we were in Toronto for 15 hours only so we couldn’t enjoy the room, hotel, or the city to its fullest / but wow was...Read more

The Terrace Rooms & WineMore reviews of this product (2)View product websiteLovely relaxing stay with great views over the front at Ventnor. The hotel offered wine tasting for guests as in the evening which were very informative and enjoyable. There were plenty of great...Read more

Contessina HotelMore reviews of this product (6)View product websiteIt was excellent!!! Wonderful hotel

Saccharum Resort & SpaMore reviews of this product (13)View product website

L'AvenidaMore reviews of this product (32)View product website

Ocean Drive MadridMore reviews of this product (49)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?