How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Move Dance Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 11,058 reviews

Trusted Customer

Feefo Verified

23 days ago

Still no items and can’t track

Still haven’t got them

Sophie Schubutz

Move Dance

11 days ago

Hi, Thank you for your review. We're sorry to hear your order hadn't arrived when you left your review. We can see from the tracking that it was delivered two days later, and we hope everything arrived safely. We appreciate your patience, and if there's anything further we can help with, please don't hesitate to contact our customer care team.Marion @ MOVE DANCE

Trusted Customer

Feefo Verified

23 days ago

Prompt service and reasonable price

Kept me informed, item arrived promptly and refund on returned was quick

Trusted Customer

Feefo Verified

24 days ago

Don’t know medium nor received as yet. Small was tiny

Sophie Schubutz

Move Dance

11 days ago

Hi, Thank you for your review. We're sorry to hear the small size wasn't the right fit. We can see that a medium was ordered afterwards, and we hope this is a much better fit for you. If you do need any further assistance, please don't hesitate to get in touch with our customer care team. Sophie @ MOVE DANCE

Woman Of Valour

Feefo Verified

24 days ago

What Woman Of Valour said about Move Dance:

Everything was fine except the fit was half a size too small

The product arrived on time and was properly packaged. I haven't used any of their other services.

Trusted Customer

Feefo Verified

25 days ago

Good service. Fast delivery. Quality not great

Service good

Trusted Customer

Feefo Verified

25 days ago

Shoes didn’t fit.

Very good service.

Trusted Customer

Feefo Verified

25 days ago

Lilliana Gierszal

Feefo Verified

25 days ago

What Lilliana Gierszal said about Move Dance:

The packaging was cute, the delivery perfect! Just the shoe size problem.

Service was really good, the shoes came in time, honestly it was just the inaccurate shoe size

Trusted Customer

Feefo Verified

1 month ago

As above

Please reply to my email. You have sent the wrong size.

Sophie Schubutz

Move Dance

25 days ago

Hi, Sorry for the delay in getting back to you. I can see that since you left this review, one of our Customer Care agents has responded to your email and provided the next steps to help resolve this for you. If you need any further assistance, please don't hesitate to get back in touch and we'll be happy to help. Sophie @ MOVE DANCE

Trusted Customer

25 days ago

I understand the steps to return but why should I pay another delivery charge to receive the correct size? I have sent multiple emails and tried to call you a number of times. I’m just looking for the basic of Customer Service and a reply.

Sophie Schubutz

Move Dance

4 days ago

Hi, Thanks for your reply, and I'm sorry again for the frustration this experience has caused. Just to reassure you, we wouldn't expect you to pay delivery again to receive the correct size. I can see that one of our Customer Care team has since emailed you with a free delivery voucher code for your replacement order, so you won't be charged for shipping again. I appreciate that you've had to contact us several times before receiving a response, and I'm sorry for the delay you experienced. That's not the level of service we aim to provide. If there's anything further we can help with, please reply to the email from our Customer Care team, or get in touch via phone or live chat, and we'll be happy to assist. Sophie @ MOVE DANCE

Beverley Potter

Feefo Verified

25 days ago

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo