Easy to order. Prompt reply and updates but not received second pair of shoes I ordered.. Disappointed always out of stock of what I would like to order
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Angela Quirk
Feefo Verified
GBR
16 days ago
What Angela Quirk said about Move Dance:
Poor
Poor customer service as in not received a reply to my email requesting a refund of my postage costs
Sophie Schubutz
Move Dance
8 days ago
Hi Angela,
Thank you for your review. We're sorry to hear you were unhappy with your experience. We've looked into your order and can see that your original delivery qualified for free shipping, and your return was also covered, so no postage costs were charged. We can also confirm that a full refund has been processed.
We weren't able to locate the email you mentioned, so we're sorry if there was any communication issue. If you still need any assistance or believe something has been missed, please do get in touch with our customer service team. We're always happy to help and can be reached by email, live chat or phone.
Sophie @ MOVE DANCE
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Trusted Customer
Feefo Verified
17 days ago
Good overall, but they didn't fit me. I was impressed with the service tho.
Quick and easy, no fuss.
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Trusted Customer
Feefo Verified
18 days ago
Overall very good experience. 1st time using movedance. Would come back.
Good service. Item came a lot quicker than I thought it would. Well packaged too.
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Trusted Customer
Feefo Verified
18 days ago
On line ordering ease and delivery on time.
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Trusted Customer
Feefo Verified
18 days ago
9/10 disappointed on costume i was desperately needing for my daughter
Service was great
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Trusted Customer
Feefo Verified
18 days ago
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Ruth Bibby
Feefo Verified
19 days ago
What Ruth Bibby said about Move Dance:
Excellent service - no problems at all. Quick delivery and everything as expected.
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Trusted Customer
Feefo Verified
19 days ago
Great
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Trusted Customer
Feefo Verified
19 days ago
Once you get through to a person the service was fine
Website a little awkward to navigate delivery but once you get through to a person on the phone you can order through them.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.