I'm a loyal customer of Moss and have and will always get my suits, coats etc from Moss as the quality is high and the service is 10/10.
However although I realise that the click and collect in...
Read more
Product reviews
Date of purchase: 08/28/2012
0
Share
Trusted Customer
Feefo Verified
13 years ago
A day late in the post
Product reviews
Date of purchase: 08/26/2012
0
Share
Trusted Customer
Feefo Verified
13 years ago
Order correct, great information on delivery to my mobile and quick delivery.
Service from Moss Bros was great and very quick however DPD are nothing short of useless and their telephone system NEVER allows you to talk to a human, plus they struggle to deliver to flats and...
I had ordered a Ted Baker tuxedo with the linen suit. 4 days later I get an email from Moss Customer service saying they don't have the tuxedo in stock but they are willing to give me 10% a 100 pound...
Read more
Moss Bros
Moss
13 years ago
We are sincerely sorry that you feel this way. Orders placed by 4PM are normally dispatched the same day and we contact the customers straightaway if a problem arises. It is very rare that we are not able to do so.
Unfortunately we cannot sell the new season suit for £229.00.
we do of course understand the disappointment and inconvenience caused though and thank you for bringing this to our attention. We’ll take your feedback on board for the future so thank you for taking the time to write to us.
Kind regards
Moss Online Customer Care
A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.