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Moss Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 178,841 reviews

Trusted Customer

Feefo Verified

13 years ago

Excellent

Product reviews

Date of purchase: 09/19/2012

Trusted Customer

Feefo Verified

13 years ago

Excellent communication regarding the delivery.

Product reviews

Date of purchase: 09/19/2012

Trusted Customer

Feefo Verified

13 years ago

no messing quick dispatch and arrived early

Product reviews

Date of purchase: 09/10/2012

Trusted Customer

Feefo Verified

13 years ago

The prices offered on the sale products are reasonable and returning the item if we…

The prices offered on the sale products are reasonable and returning the item if we change our mind is good as we can go to any nearest collection centre, only problem is the returned money is not...

Product reviews

Date of purchase: 09/17/2012

Trusted Customer

Feefo Verified

13 years ago

Delivery service and communication was excellent! E-mailed to find out when the out of stock item…

Delivery service and communication was excellent! E-mailed to find out when the out of stock item was coming in and got no reply so had to keep checking myself.

Product reviews

Date of purchase: 09/19/2012

Trusted Customer

Feefo Verified

13 years ago

very efficient

Product reviews

Date of purchase: 09/18/2012

Trusted Customer

Feefo Verified

13 years ago

Typically excellent service.

Product reviews

Date of purchase: 09/17/2012

Trusted Customer

Feefo Verified

13 years ago

excellent service delivered in time slot as advised

Product reviews

Date of purchase: 09/17/2012

Trusted Customer

Feefo Verified

13 years ago

I returned the items "in store" and the staff, openly, had no clue how to do…

I returned the items "in store" and the staff, openly, had no clue how to do the refund. In total it took just over 30mins to get my refund processed. Complete unacceptable process. I will think...

Moss Bros

Moss

13 years ago

We sincerely apologise for this. The collect instore option started a few weeks ago. It is still in a trial period and we are making changes and improving the whole system. Some of the stores experienced a few problems as they were doing this for the first time. we will take your feedback on board, thank you for taking the time to write it. Kind regards Moss Online Customer Care

Product reviews

Date of purchase: 09/14/2012

Trusted Customer

Feefo Verified

13 years ago

Great service at Regent St. Arrogant staff at store in Oxford St, London. Messed me…

Great service at Regent St. Arrogant staff at store in Oxford St, London. Messed me about for a whole afternoon, then finally in the face of overwhelming evidence agreed to sort it out but had sold...

Moss Bros

Moss

13 years ago

We are very disappointed to read this. We want every shopping experience with us to be an enjoyable one. The service should always be as you experienced at the Regent's street store. we’ll take your feedback on board and pass it accordingly, it is very helpful, thank you. And we hope you continue to shop with Moss. Kind regards Moss Online Customer Care

Product reviews

Date of purchase: 09/17/2012

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