Moss Reviews

Thank you for discussing this matter with us after leaving this feedback. We can only apologise again for the errors on our part and were sincerely sorry to have let you down on this occasion. Moss aims to offer the best shopping experience whether customers are shopping online or in one of our stores. All orders placed before 4PM are usually dispatched on the same day and we have an excellent record in this regard. All emails are answered within 2 working days, with most enquiries receiving an answer the same day. Unfortunately as we came to confirm, emails from the email address you used are not accepted by our emails system. We did not receive your email enquiries. We understand the disappointment and inconvenience these errors have caused and thank you for bringing these to our attention. Thank you for taking the time to write this feedback and we hope you continue to shop with Moss, instore and online. Kind regards Moss Online Customer Care

We do apologise for not replying to your enquiry. Email enquiries must be answered within 2 working days, and most enquiries receive an answer the same day. We have recently introduced the collect instore option. It is currently on a trial period and it is only available at selected stores. It will be rolled out to most or all Moss stores very soon, hopefully before the end of the year. Thank you for your feedback, we appreciate it. Kind regards Moss Online Customer Care