We are so sorry to hear that this has happened. I have spoken to you via telephone and we will sort this as soon as it arrives back to me.
Once again apologies for this.
Elise
Customer relations
It was so easy to order and arrived two day later, first class service. I asked for extra bags/ boxes as they were gifts for different people and they popped them in, with chocolate's too!! Highly...
correspondence with the company about the delivery time, name of the driver, if I wanted to change my delivery address. Delivered on time. Presentstion of the gift erspoing was wonderful very elegant...
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Product reviews
Elise
Mococo
10 years ago
Thank you!
Its so nice to hear our efforts are appreciated.
Elise
Customer relations
Packaged up as a gift, free P&P, arrived the next day. Couldn't be anymore pleased. I'll buy all my Pandora from
Product reviews
Elise
Mococo
10 years ago
We are delighted to hear you are so pleased with the overall service recieved from Mococo.
Its great to know you will be returning to shop with us again we look forward to it!
Elise
Customer relations
I had this item delivered online shame it came with no box
Elise
Mococo
10 years ago
Sorry to hear you were not pleased with packaging.
Unfortunately some sale items are minimal packaging as we only get allocated certain amounts of packaging.
I shall pass this information on and see if anything can be done.
Thank you for your feedback.
Elise
Customer relations
The packaging was awful, small Pandora pouch was ripped. Wasn't presentable as a gift at all. Also requested a gift card which didn't come.
Elise
Mococo
10 years ago
We are sorry to hear that your experience wasn't up to standard. If you would like to contact me further and I can arrange to send out more packaging to you please email enquiries@mococo.co.uk.
Once again my sincere apologies for the dissapointment on recieving your parcel.
Elise
Customer relations
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.