Service for refund was good but product arrived scratched so had to return for refund as no other was available.
Elise
Mococo
10 years ago
I sincerely apologise about the poor quality of the item you received, all of the items we dispatch go through quality control. Unfortunately this item is a retired piece and has been in the company for a while, also with it being sterling silver this prone to surface scratches. We do sincerely apologise and understand fully your reasoning for the return. Thank you for your kind words on the service you otherwise received. You may be interested in the current Clogau promotion that we are running in store at the moment. https://www.mococo.co.uk/about-us/events/
Elise Customer relations
Product reviews
Date of purchase: 02/20/2016
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TC
Trusted Customer
Cheater
10 years ago
What Trusted Customer said about Mococo:
Owesome as always
Elise
Mococo
10 years ago
Thank you for your kind comments! We look forward to your return.
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Thank you for your kind words.
Elise
Customer relations