Mococo Reviews

Thank you for your kind words it is greatly appreciated, I am glad I was able to be of some help.
We look forward to your return in the near future, thank you once again.

Elise
Customer relations

Good afternoon Hazel and thank you for posting your feedback. The reason why you did not receive a response to your 3 emails is because Mococo does not have a customer service representative during weekends; Head office and website opening hours are Monday - Friday 9am-5pm and you can find all of the relevant information on our 'contact us' page here: https://www.mococo.co.uk/contact-us

Your emails came through on Friday evening, and one on Sunday, however, as soon as a customer service representative had seen your emails on the Monday you did receive a response. Our superb customer service is reflected by the reviews we regularly receive on Feefo, and the excellent NPS score we currently hold.

I sincerely hope that you understand why you did not receive a response during the weekend, and that we will rectify your initial enquiry as soon as we possibly can.  

Kindest Regards,

Liam

Website Manager

We are glad to be of help and pleased to hear you received your order quickly.
Thank you.

Elise
Customer relations

We are glad to hear you find our website easy to use and efficient, your feedback is greatly appreciated so thank you.

Elise
Customer relations

We are thrilled to read such lovely kind words on the service we provide, its really nice to know our efforts don't go unmissed and are appreciated.
Thank you so much, we look forward to your return.

Elise
Customer relations

Its so lovely to hear such positive kind comments and your recommendations mean a lot to us, thank you!

Elise
Customer relations

We are pleased to hear you received your order quickly and efficiently.
Thank you.

Elise
Customer relations

Its lovely to hear our service always remains of a high standard, thank you for the kind comments.

Elise
Customer relations

We are so glad you are happy with your order, thank you for your custom.

Elise
Customer relations

Thank you for such positive feedback, we do really appreciate your custom and recommendations.

Elise
Customer relations